It's so disappointing that no matter how many times you complain about the issues within the cafe, nothing seems to improve. There is not enough staff to run the place and from what I have noticed, they have to bring employees off the shop floor to help out if they're unable to keep up. There are always dirty plates, cutlery and cups etc on tables that stay there until a customer moves them or until a staff member seems to be bothered to clear it. Not only are you waiting extortionate amount of time for your food to be cooked and arrive at your table, it arrives luke warm and you have to wait a long period of time to receive your hot drinks. The staff also look completely disinterested in their job, not only do they ignore customers, they seem to ignore the just-cooked food under the hot light which is seen steaming, so by the time the food is delivered, all the steam has gone and is either luke warm or cold. The cafe overall is just extremely unorganised, severely understaffed (which is mind blowing as they never seem to advertise for staff), poor customer service/hospitality and they seriously need proper chefs and management to run it. Without this, this place will never improve and its such as shame as it has lots...
Read moreA Morrisons café is never the best. I travel all over the UK and I have yet to find one that delivers both hot, good quality food and a clean environment. Today, as in other Morrisons cafés, the service was very good. However, the food once again took more than 20 minutes to arrive. On previous visits I have waited as long as 45 minutes.
I ordered scrambled eggs on toast, a porridge, and a green tea. The bill came to just over £10, which is very reasonable and good value. Unfortunately, the toast was burnt and the eggs were overcooked, though the porridge was fine.
So why do I keep going back when the experience is often below par? It is cheap, cheerful, and relatively healthy. If they improved the cleanliness of tables and cutlery, and raised the standard of the food slightly, they would really be on to a winner.
That said, I will not take anything away from Morrisons. It remains my favourite...
Read moresad to give it a 3 star rating, seems a bit mean, but in actual fact i think overly fair! food was cold and its delivered to your table, staff who are supposed to clear tables simply walk past them, had to clear a table so i could sit down, make your own coffe machine, fine, except machine took so long, we could only drink half before having to leave for an appointment!! other coffee machine broken and a queue a mile long! screaming children while your trying to have a conversation, as parents think its the right of their children to jump up and down on seats with food in their hands screaming, where people in good clothes then have to seat. could see a lot of people disgruntled, it should be a good experience for everyone not...
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