Las Iguanas - Watford — Restaurant in Watford

We ordered the beed burritos and beef tacos. We were surprised when it only took about 5 min to arrive. It's a restaurant, not a fast food shop. In fact the food was so fast, it was with us for another 5 min before the drinks arrived.

The smell of burnt (chargrilled) food was evident as soon as the burrito was put down. One side was beyond crispy and, in fact, solid. The other sides were squidgy. The contents were hotter than the surface of the sun. The manager explained that it's finished on a hot skillet. My guess is that it had been sat on that skillet for 10 min waiting for someone to order. It's half the size of any burrito you'd get elsewhere, but for over £15.

The taco main was pathetic. 2 tiny tacos for about £13 which were only just warm enough to eat without sending back.

The menu for beer and cider isn't labelled, so when I ordered what I thought was a beer, a cider was presented. It's not anyone's fault who works there, but it's just another problem.

And the coup de grace.....filthy cutlery. When I reached for a fork from the tub, I pulled out one that was used. Not dirty. Not marked. Fully used and covered in the remnants of someone's meal. I asked for it to be replaced, and a whole replacement tub of cutlery was brought out. I grabbed a fork and began eating. When I drew that fork out of my mouth, I noticed the white dressing from the dip that I was eating. I also noticed a load of red salsa that I hadn't put on the fork. Another used fork, which I'd just put in my mouth!

Tiny portions of overpriced food, filthy cutlery in multiple jars, lukewarm and burnt food, and food and drinks being delivered in the wrong order.

This felt like a bunch of people on their first night trying to operate...

I don’t know why I was excited to go here today. I don’t learn.

The reason was my son wanted Mexican food and coincidentally an email cam offering £15 bottomless tapas. What could possibly go wrong?

Booked via the phone as it was impossible to book the offer online.

Turned up bang on time. Keep in mind the restaurant was around 40% occupied. Do I have a booking I am asked. Yes, I say. Of course she can’t find it. Good job the call was recorded. She explained that they were fully booked but she would squeeze us in.

Seated, she asked if we understood how the bottomless tapas worked. We are allowed 6 dishes, amongst the four of us in the first order and then we can order in batches of 5. This is ridiculous but we went with it.

Given the first order too 30 minutes of our allowed 90 minutes we were no doing great.

The food was at best average. No Latin American is eating that I can assure you. There was no care or love put into the food or its presentation.

We asked to order more food and we were told, only after we had finished what we had. What? As a grown human I will not be told to clear my plate before I can order more.

The experience was poor.

What has happened to Las Iguanas. It used to fab. To be fair I don’t know if this nonsense is just the Watford branch or if this is how it is across all locations.

The person who appeared to be the duty manager does not have a clue about customer service. Her way of cleaning tables was also terrible, as she cleared a table next to us by brush any food waste on the table top onto the floor and left it there.

Maybe I’ll try another branch but Watford Las Iguanas, we are done.

Folks, save your money and go elsewhere. I...

Went for mid week evening meal, group of 6 adults. Restaurant was about a third full. We ordered drinks and food at the same time. The wait for drinks took a very long time and our food turned up before the drinks did. Our food order was 2 burrito bowls, 2 fish dishes, one enchilada and a crayfish salad. Of the hot dishes ordered, all were lukewarm at best and poorly presented. None of it looked very appealing and sadly nobody found the food very tasty either. I had a chipotle chicken burrito bowl that was lacking in any real flavour. All of us felt the portion sizes were small and didn't represent the price of the dishes charged. Food 1 star. The service across the whole evening was appalling. We sat for over an hour with our dirty dinner plates sat in front of us after we had finished eating. Nobody approached our table to clear down the plates or glasses or to ask if we wanted more drinks or desserts. In the end one of us had to go and find a waiter to ask them to clear down our table. When we were ready to leave, again one of us had to find a waiter to request the bill. Then we were left sitting at the table again as nobody came back to collect payment. So once again we had to physically find a waiter to take our payment. Service zero stars! They told us they do not accept cash payments, only card. Unsure if this was just on the day or if that's a permanent thing, so something to bear in mind. However this wont be something I need to consider as I certainly wont be returning. The only positive was the 2 for 1 cocktails deal, but overall the experience was very disappointing. There are plenty of other dining options in Watford, so I would avoid Las Iguanas and go...