I have been going to Nandos ever since the first one opened in Finsbury park, ive always loved it, so much so that when we moved to watford to have children this would always be the place we have every family celebration. For the last 15 years ive been going to this branch so Ive seen the high level of staff turn over, but for a while now they have had a manager called Monika (short lady with blondeish hair), she is rude, always has a face like thunder & NOT welcoming at all & doesnt make it a very enjoyable place to come any longer and definatly not the type of service ive been used to for years from Nandos staff and definatly not in this branch. I've been coming here so long and so oftern Ive seen a huge change in the staff moral and how they are treated. Ive whitnessed Monika shout and scream at staff without even considering the customers or the enviroment that she is in. Ive never seen a Managers treat their staff like this EVER, they always used to respect their staff. Ive whitnessed Monika not only shout and swear at staff members (innfront of customers) but also shout and tell custoers to get out if something is incorrect that she didnt like and not the customers fault. My last straw was 1 day I went to the toilet (you have to pass the back door, which is diectly next to the kitchen) the back door was open, as I walked passed I saw rats running around I reported it to the manager on shift (Monika), for fear of them running into the resturant and even contaminating the food. She turned at said "well do you see the rats in here?" I said no, she shurgged picked up some dished and said, "so whats your problem then" and continued to walk off to serve the tables, I told her that she is very rude, this was a health a safety risk and she needs to sort it out.At that point she looked me in my eyes and said "listen, the rats have been here many years now & im far to busy to worry about that, I expkained to her that I will be reporting her to enviromental health, again she said "i dont care" and walked off, after that I just had to leave and even though I had just paid £60 for me and my kids to eat, I vowed I would never return to this branch again. I have some friends that still cometimes go in their for their food, I have advised them to record her at work. Ive decided to start using the branch att the bottom of the high street (even though its inconvenient) becuase this is the Nandos enviromment that im used to. I do think an investigation needs to be done on the staff's mental health for the way they are treated by her. Just to say for all the time ive been going here all the rest of the staff are amazing, they know theircustomers by name. AND PLEASE DO SOMETHING ABOUT THE RATS!!!! BECUASE YOUR MONIKA DOESNT CARE.

Please note this is not a reflection on the other staff members/Team, they have always been great, hence why ive been coming so many years,