Caffè Nero — Restaurant in Welwyn Hatfield

I would like to second what the reviewer below said about this particular branch of Caffe Nero feeling like an episode of Cheers. And while we are mentioning people by name:

Tina, the Manager, is kind and thoughtful, gets to know her customers, has a lovely sense of humour and does this all while completing orders quickly and correctly. They say that management sets the tone and this is certainly the case here. Tina demonstrates how to work hard while making everyone feel special and you can see it in the rest of her team.

Warren (who I know is leaving in a couple of weeks) is always teaching the new trainees in one breath, while running the bar in another, while also doing a quick clean of the empty tables! He will be very much missed and difficult to replace I am sure.

Valdo is always so happy, you can feel him beaming across the Galleria! He makes coming into this particular Caffe Nero a real pleasure and do ask for him by name.

Outside of the staff, there are a few other reasons to visit this particular branch:

It has a banquette of seats with paired power points - excellent for me as a remote worker with lots of devices to keep charged. Due to its placement in The Galleria, it is very well protected from draughts. Often you can get very cold if you sit in The Galleria for a long time (for example, in the open Costa seating by the south exit, or the Subway seating area by the north exit. Due to the unique construction of the branch, it is the one place to eat/drink that is a bit protected from the loud music/speakers in The Galleria It is often open earlier than The Galleria itself with service available from around 9.30am (entry via Skybridge)

During COVID, I spent a lot of time looking for a good place to work each day. I checked out the town centre's options, up by the station, and everywhere in The Galleria. It is my opinion that Caffe Nero is the best option - I can even ask for my usual! Thank you Tina and team - I am one...

Due to Covid and there only being two staff (who were very friendly) the wait was quite long. All this business of people have to check in etc takes time. In my opinion it would be better if they employed a pensioner to clear away the tables, we couldn't sit where we wanted to because the table of our choice was full of empty cups and plates, plus it wasn't clean. This is a problem I find within many cafes. To employ a pensioner is a nice way of helping out the local community instead of some faceless persons on another continent. The coffee was good, although it could have been hotter. A hint, always ask for full fat milk if that's your preference. Photo, one of the views...

Popped into the cafe today and was very surprised. At a time when covid is on the rise I thought the cafe would be taking every precaution to protect it's customers and staff. There was a sign saying Masks where at your discretion, yet it's been a legal requirement since 30 November. BOTH staff members did not wear masks ... ok, they maybe exempt, but both of them? Either they are exempt or Cafe Nero are getting careless. Next, as staff is preparing my tea in a mug he COUGHS over it before handing it over! Whilst I accepted the tea, too stunned to do otherwise, I obviously did not drink it. This is very poor and hope the cafe will improve their hygiene and care of...