Domino's Pizza - Hatfield (Hertfordshire) — Restaurant in Welwyn Hatfield

Called up to order - was rushed through my order. Told them I didn't want tomato sauce on the garlic pizza bread and pizza - had to state this twice as the person on the phone was trying to rush my order. They agreed no tomato sauce on them. Garlic Pizza bread arrived with tomato sauce, called the office and they called me a liar! Stated that I never asked for it without tomato sauce and if I wanted a replacement I would have to wait almost another hour. Asked to speak to the manager and the man on the phone got angry and said that I lied when the call was taken - I told him if it was recorded to re-listen to it and he refused, just said I was wrong. I asked for the food quicker so we can all eat together - he said no. I asked if there would be a apologetic gesture of a free drink or something for the fact it would be almost two hours before I had my full meal. He stated no as it was my fault and I would just have to wait. Extremely rude, extremely unprofessional and argumentative - avoid at all costs. Customer service from Pizza Hut and Papa Johns are much better, they have faster delivery and none of them have messed up my order or shouted at me...

My pepperoni passion was absolutely not up to scratch. It should have 4 slices of pepperoni per slice, in reality some slices had only a half. The cheese beneath the meat was lacking, there was a large area where it was simply sauce then crust. This made the pizza very dry and bland, completely unenjoyable. The double cheese on top was also very small, completely burnt and each individual piece of cheese visible. When I contacted the branch to inform them of this, they told me that I was mistaken, and that is how that pizza should be. If this is how it should be, I definitely wouldn’t order here again. Especially since I know for a fact it shouldn’t be this was as I used to work for a dominos branch. I was told next time I ordered I would be given free garlic bread, excellent, not only is my meal ruined, but if I actually want my compensation I will have to spend more money here, something I certainly do not want to do. Delivery driver was friendly enough, only reason I would say it’s a one star place, that guy deserves a raise. Very dissatisfied, not at all the quality the brand has shown me at my previous outlet. Do not...

My friend ordered a hawaiin pizza. And got a mighty meaty. For 1 she's allergic to mushrooms so made sure she said no mushroom on the hawaiin. Not only was the pizza late after being delivered to the wrong address the first time. When we phoned to tell the person about the mix up we spent 10 minutes on hold for a manager to speak to the same person as before we went on hold. Then had no apologies offered. No offer for a new pizza as the pizza was late and wrong. So I ended up telling them in should at least receive a good will gesture to which I got told nothing could be offered. So my friend is now left hungry and waiting for a refund.... Haven't ordered from domins.be for this evening and certainly won't be ordering again. Very Rude unapologetic staff. And a big lack of customer service. What happen to customer alway...