Calzone House — Restaurant in West Suffolk

Ordered for the first time from here. Never again. After over a two hour wait where they kept putting the time back and back, it finally arrived. I’m diabetic it was 9.40pm by this time . The food was inedible. The half roast chicken was a kind of tar black colour, slimy and red raw an inch in. The breaded mushrooms were also slimy and chewy and inedible. My daughter said wrap was ok but nothing special. Chips were nice. Can’t really mess up ready made chips tbough! When I tried to complain, they just referred me to food hub, rather than just give me a refund. Passing the buck. When I contacted food hun they just messed me about asking me to send info over and over which I did then closed case without refund. If these food places are going to increase their prices in current day, we the consumer need to demand reasonable service and goods. Not the revolting food and service I have received. Had I taken the food to food hygiene standards they would have put in full enquiry. As for passing the buck between yourselves and good hub in the hope I would just back off, I feel the need to name and shame you. No refund needed as this is...

Ordered here a lot and the food/quality is always good. Giving 2 stars this time cos of a massive cock up last week. I ordered food from a different location to normal and was on a work call when I think the driver first turned up. I requested to leave it on the doorstep for some reason this didn’t happen. waited 3 hours and still no sign of food. 5 mins after I left the location got a notification saying food was delivered and assumed they cancelled the order. Next day I returned to the location and found food cold in the garage. Had to throw it all away and wasted over 25 quid. In their defense think they called when I was on the phone but didn’t connect when I tried to call back and no voicemail left. Delivering food cold 3 hours after the latest delivery arrival time is pretty crap. Let down as a regular but can accept mistakes happen. A voucher/refund or apology/explanation would have been a nice touch but didn’t receive. Will still order as food is good and normally good service but probably won’t be my...

February 2025 Update Very disappointed. We are regular customers and have always given good reviews. We always tip the driver (never been thanked!) however we placed our order at 18.00 and called the store at 19.00 for a delivery update. They said the driver was just leaving. 19.30 I tried to call again but I assume the recognised my number and declined to answer. Just after this the food arrived and the driver was clueless saying he left the store at 19.20. Why the unnecessary lies. If they had delivery issues just tell me. We called the store from a different number to explain our concerns but couldn’t really understand what was being said. We did make out they would offer some kind of refund but we haven’t received anything. Hopefully a one off but a complete lack of acceptance or concern. Even more disappointing if the...