Subway — Restaurant in West Suffolk

I’ve been to this Subway multiple times over the past few years, and the service has declined drastically. It’s honestly some of the worst service I’ve encountered at any fast food place, and on top of that, I’ve been overcharged on multiple occasions.

The first incident happened when I tried to take advantage of a Subway promotion offering a £5 footlong through the app. I checked the list of participating stores multiple times to make sure this location was included, and it was. When I arrived, the manager flat-out refused to honor the deal. After showing him the offer, he finally agreed, but when it came time to pay, he changed his mind and claimed the deal was only valid on a different sandwich—despite just agreeing to the original one 30 seconds earlier.

The second time I ordered, I asked for a gluten-free sandwich and was prepared to pay the additional charge. However, when I went to pay, I noticed they charged me for a 6-inch meal and an extra 6-inch sandwich rather than just the one footlong meal, even though I specifically ordered the footlong meal deal. This has never happened to me at any other Subway, and they never mentioned it would be an issue.

Overall, this location has been nothing but frustrating to deal with. I would strongly recommend avoiding...

I visited subway with my mam, we ordered food together at the counter and I got served, when he finished serving me, my mam waited behind to get served, I paid and she said what she wanted he told her to go to the back of the queue and started serving somebody else, in which we got annoyed as we now had to wait even longer to get served, not even an apology when he served somebody else. It was a tall young blonde man and a European man with a beard. We got a quiet apology when we left after we said it doesn't matter, waited too long for no reason. Both subway attendants need training in customer services and first come first served when it comes to customers. Not...

I never complain about almost anything but my entire order was a joke (ordered via food delivery app). Pepperoni footlong was about 7inches long and first 2 bites didn't have any filling. Churros was stale and hard to chew and the sauce pot was 1/4 full. Footlong nachos looked like a leftover from cinema. The footlong sandwich was tasty but very scarce of filling it was flat and thin. It used to be my favourite takeaway place but now it feels like inflation has taken its toll on them. I have a small appetite and this order, shared with my husband would normally fill me up beyond my capacity. But it left me still hungry. Very sad and...