Nando's Leigh — Restaurant in Wigan

I have been coming to this restaurant since it opened. I have seen staff come and go over the years, yet my last few experiences have been the worst. I have been to a lot of Nando's restaurants all over the world (my Google reviews do show that), and the worst was my last visit on valentine's day, which has left a very bitter taste in my mouth.

2 days before Valentine's I came in with the intention of ordering a takeaway, and as I opened the door, a big tall lad (his ID badge wasn't visible) came rushing to the door and told us the restaurant is shut. This was before he could even hear why I was even entering the restaurant in the first place. There were a few people dining inside. I went away.

On valentine's day at 1930hrs, my family and I (3 of us) arrived at the restaurant with the intention of having a sit down meal. The same guy, was manning the door, he quickly said there was no tables, and they were not taking any sit downs/booking of any tables. We then decided to order a takeaway, which took about 20min to get ready. As I sat there, waiting for my takeaway order, he allowed 3 groups of people to book tables (first group had 2 ladies and a man), telling them there's a 45min wait. He never gave us the chance/opportunity to book or wait for a table. Whilst waiting, I could see him thanking all the customers that were leaving for using their restaurant; and when it came to me leaving, he didn't even look my way, he was still at the door. I felt targeted... Only God knows why, but I'm an average built, middle aged black man.

2 days later, I rang in to ask for a manager. I have spoken to a lot of managers in my life, and she's the most arrogant person I have ever spoken to, one would swear she owns the restaurant. She identified herself as Kim, and was very abrupt, challenging and speaking to me as if I'm one of her errands boys. I have never been spoken to like that, even my own parent doesn't demeaningly speak to me like that. She was doing her best to be biased, and challenging me for why i didn't act a certain way towards her colleague. She was winding me up, raising her voice, then blaming me for speaking to her the same way she did with me. She will benefit from customer service skills training, as her people skills leave a lot to be desired; because if that's how she conducts herself with other customers, I wouldn't be the only one driving to Walkden Nandos to avoid being disrespected by someone I'm giving my money to.

I couldn't take her arrogance anymore, and hung up the phone, and she had the audacity to ring back still going on about how she intended to help me. Upon asking her over and over for her immediate supervisor, she kept saying even if I complained against her, she'd be the one to investigate the complaint... If she's the highest person at Nando's headquarters, then definitely the company is being run down by a manager with poor interpersonal skills. She still didn't give me a complaints procedure till I gave up.

I'm not going back, and I'm pretty sure they won't miss me, but there might be more of us not attending that place, even if they give out food for free; who knows? they might even...

Worst Nandos experience I have ever had.

This place seems to essentially operate as a takeaway spot with in-restaurant customers seemingly being treated as secondary. Having to wait for more than an hour for food, without prior warning or alert, with my pregnant wife, was an absolutely horrendous experience. If we were informed ahead of time about the delays, my wife and I would not have come in, sat down, placed our orders and paid for our food knowing how long we would have had to wait.

The customer service was also extremely poor, with nobody being able to assist until I was visibly irritated and agitated and then I was referred to the manager. The food only came out after I had stood up for the 4th time to speak to a 4th member of staff who at that stage referred me to the manager. The manager then apologised saying they were really busy but called out the table number, and as if by magic, less than 5 minutes later our food appeared. This was also a trend for the guests on neighbouring tables who consistently had to stand up to complain before their food arrived. On the table to the left of us, one of them received their food and ate and even shared some of their food with their friend. 25 minutes later, and the other person's food still wasn't there, and we saw him stand up to complain, ask for a refund, and just leave without receiving his order.

It was by far the worst experience I have had in a Nandos after being an avid customer and visiting various branches all across England for more than 15 years. To give a further example, a drink was spilled on the floor beside us prior to when we arrived, and a cone was placed there and we were told to "watch out". Rather than mop or clean up the spill somehow, the cone was just left there indefinitely till I had to get a paper napkin myself and clean it up, but even then, nobody came to clear up the mess after, as staff just walked past and ignored it.

It was a really poor experience, and I definitely would not recommend this branch of...

My husband and I visited Nandos Leigh this evening and found it to be a really pleasant experience.

We have been to several different Nandos and this has been the cleanest and most comfortable one by far.

We were served by very pleasant accommodating staff and did not have to wait long for the food.

Food was cooked to perfection, the chicken perfectly moist and flavoursome and the sides also perfect.

Rhi, the manager I think in particular offered an outstanding service. She was very polite, approachable and attentive. You can see how she looks after her customers with a great deal of care and kindness like most staff in this particular Nando’s.

We commented on how lovely this Nandos was and how we would rather travel out to this branch rather than others.

I highly recommend this place and wouldn’t leave a review like this unless I had a really good experience which I did.

We look forward to...