Coco Bean & Coco Fresh — Restaurant in Wirral

I visited Cocoa Bean today - a 'quiet' wednesday lunchtime. I'd been intending to try it out for a while but never quite got round to it. There's some real positives with the food which is freshly (and well) prepared and a generous portion. The menu is also comprehensive. A tiny observation - my coffee was served the same temperature as tea would be - I would guess boiling water was used. However it was nice when it cooled down a bit. I mentioned that it's not a place to unwind - the door is left open and there is a constant noisy flow of traffic going past, if this isn't enough to assault the senses there is a radio station constantly playing fast music inside just a little too loudly and if I was still able to switch off from that there was a young boy in residence playing additional music on his tablet to add to it all. The decor is confusing. There are massive boards in the front windows with generic images of greasy food. These are at odds with the 'Cocoa Bean' signage, large number of photos of film stars inside and pleasant messages painted on the walls. Collectively these make the place feel claustrophobic. Just in case you might fancy looking out of any bit of the window that is left there are also rather scruffy signs for different parts of the menu covering any worthwhile viewing area. I won't be going back - mainly due to the pervasive noise levels. I would order food to take out though as it's...

The first time we entered the premises the owner was screaming down the phone at someone complaining about a late delivery. He did apologise to us but really we should have taken it as a warning. The food was ok, we only ordered breakfasts, and we have been several times since. We have just left, as he was bringing my food to the table one of the delivery drivers came in shouting and continued to shout right over my food as it was being brought to me. He continued to shout until he left with his next delivery.

I touched the plate and it was cold, not just not warmed, but really cold. I told the owner the verbatim conversation was. "This plate is really cold." to which he replied "yes" and started to walk off. I said it shouldn't be, the food will go cold." He replied "i've got no way of warming them ." I could have advised him of several ways he could with the equipment he had but he clearly didn't care.

I had to leave both fried eggs as they were stone cold, the bacon wasn't much better. I went up to pay and he said "£12" I said, i've had to leave both eggs stone cold. He never replied but just passed the card reader for. me to pay.

Will never return, it's a shame, when he isn't there the lady running it does a...

I ordered through Just Eat. I ordered a breakfast and a tuna salad. I was given a delivery estimate for 65 mins and 85 mins from ordering. After waiting 95 minutes I tried to contact restaurant to find they had closed. But through Just Eat I was informed order was on it's way. I requested a refund to be refused and informed an extra item off menu would be added to order. After waiting for 115 minutes my order was delivered by a cyclist who had taken the longer route, when there is a more direct route. He informed me the first driver had been in an accident, but was not informed about any extra delays by restaurant. Breakfast was cold, when I complained I was able to o as ask for a refund for breakfast. Have to see if I receive it. But definitely won't be ordering...