Franklyn's Bar & Kitchen — Restaurant in Wirral

Visited Franklyns for the first time last night with my wife. Towards the end of the evening there was an incident between 2 groups of ladies. I believe a handbag had been stolen, perhaps some other items too. The security team were a disgrace. They handled the situation appallingly, they were abrupt, dismissive and awfully rude. We were shocked. If a member of my team behaved like that towards a paying customer who had been violated on my premises then they'd be furious. I strongly advice you look at your staff, we will not returning. My wife wants want to feel safe whilst out, i suspect the lady who had her bag stolen wont be...

FOOD POISONING -Firstly the menu has not been updated so when we arrived and given a completely different and very limited menu we were disappointed. -Waited around 50 minutes for our food, music volume was overpowering it was difficult to sit and have a conversation shouting to each other for almost an hour whilst waiting. -Food arrived & we were given 3 small sauces to share between 4 people.. —WE ARE NOW CURRENTLY ALL VERY UNWELL! after eating at your restaurant we all felt sick within a few hours. I don’t need to explain what having food poisoning consists of, but don’t eat here unless you want to spend the next 48 hours in...

I went for a meal last week with a friend and next day when I checked my receipt I realised we had been charged for someone else's drinks as well as our own. I phoned Franklin's and spoke to Paddy the manager and he couldn't have been nicer or more helpful, to be honest I was expecting the bums rush as I suppose I should have queried the amount on the night, but I was way off the mark. I went today and was refunded the cost of the drinks we hadn't had AND I was given a £20 voucher as way of any apology. AND food was tasty,filling, good value for money and the cocktails were very nice also. Will definitely be making a...