The Library — Restaurant in Wirral

I am not usually one for posting bad reviews, but I was so upset last night after I visited The Library, Oxton.

I don't live in the area and as and when I am back home, I look forward to my visit to Oxton Village to meet up with my friends and have a nice chilled out glass of beer or wine. I had 2 x medium sized glasses of wine during our time in there last night, and was sat at the bar just chatting with my friends. I asked my friend to get another round in as it was my turn to get the drinks in. When I came out of the ladies, my friend came over and said that the Bar (Manager) wasn't prepared to serve me any more drinks as I had had enough!! (He clearly doesn't know me very well, as it takes a lot more than a glass of lager, previously to getting there, and 2 medium wines in The Library, to get me drunk). As a result, he was in the back room with some guys and I went over and challenged him as to why he thought that was the case and he didn't give me any other response other than "I had had enough to drink and he wasn't prepared to serve me". I said "I was standing upright having a conversation with him, so how could I be drunk", and he just walked away. I was absolutely mortified and quite shocked by this. His dodgy mates in the back of the pub then starting shouting and telling me to "efoff and get out of the pub". I was furious to say the least.

I have given 2 stars as my review, as the wine was very nice and the only outcome for me from this, was that I didn't spend any further money at the bar.

I am having a pretty traumatic time of things at the moment and to be treated in this manor on top of everything else, was absolutely appalling!!

I feel that the staff need retraining in their attitudes on Customer Service issues, towards customers, and feel very sad that this happened and I had to do this review. It has always been somewhere I enjoyed visiting, catching up with friends and a nice quiet drink.

Doubt I will be back now as a result, and just to add, this is the first time in my life anyone has ever refused to serve me, and moreso in that...

An Absolute Gem – A Must-Visit Spot! I’ve been to this bar so many times now and every single visit has been an absolute dream. The vibe is just immaculate – warm, stylish, and effortlessly cool. Whether you’re popping in for a casual catch-up or planning a night out, it always hits the mark.

The charcuterie boards are truly next level – beautifully presented, packed with flavour, and generous in portion. Every detail is so thoughtfully curated, it feels like a little slice of foodie heaven.

What really makes this place stand out, though, is the staff. They’re genuinely kind, welcoming, and go out of their way to make you feel right at home. It’s the kind of place that turns first-timers into regulars, and regulars into loyal fans.

I’ll be back many more times – and if you haven’t been yet, you’re seriously...

Very odd. Maybe for the 'in croud' only. The seats are reserved. So you walk in to empty seats and tables - all reserved. We were allowed to sit until the reservees came in for their 6pm slot. Then we got asked to move to the back room as the couple arrived at 5:50. We protested that they wait in the back room until 6 pm. What a farse. Don't put yourself through it, or spend your hard earned money here. Another couple adjacent, were in the same predicament. It makes for an unpleasant experience. We asked if we could book for 7 pm, but they couldn't accommodate. Speaks for itself. The...