The Herbert Wells - JD Wetherspoon — Restaurant in Woking

The wetherspoons itself was similar to the 20 other spoons I had visited. Tables were clean, enough staff behind the bar and the food looked good. We arrived at around 6pm to meet my partner for food and drinks. It was my 39th birthday. We had shots and fries to share whilst we waited. After a few shots my friend was refused alcohol but was allowed to order food. I completely understand this, I deal with public liability as part of job and none of us kicked up a fuss. My partner then arrived about 10 mins later completely sober. We order a steak with no drink for myself and a burger and a beer for him. She advised me "once the drunk people had gone he can have a beer." They had already ordered their food and live a good hour away by public transport so we wanted to travel together so this was not possible. We did explain this to manager but she declined, even if he sat on a separate table and did not talk to us. I have never been refused alcohol in all my years of going out. The beer was clearly for the sober person and rest of us each had drink still on the table. If he had wanted a beer and shots this would have been understandable. I really wish the manager had put a bit more consideration but she seemed drunk...

An entire drink was split over me by a member of staff. Granted, it was an accident, we all make mistakes, but this was over a new pair of Jeans. I went to the Bar to explain the situation and they advised it was not their fault and their was 'nothing they can do' - the member of staff walked away and left me standing alone like a lost child.. After this, I then went to a bouncer to ask the terms and conditions of the company regarding a spilt drink via a member of staff and he said that because it wasn't intentional, there was nothing he could do. Bare is mind, the waitress that split this drink didn't even so happen to apologise - she just walked away. I appreciate that accidents happen, but 2 members of staff threatened to kick me out (even though I was being civalised and non-aggresive) due to standing up for some form of compensation - a drink or £3 is all I asked, but clearly that was too much. I was made to feel like a fool. Overall, not impressed and was disappointed to find out the manager was not in on this occasion - customer service needs addressing as it was...

Arrived on Sunday night at 2030 for some food, whilst on a work trip. I am 30 and because I didn’t have ID this spoons refused to even let me order food! Seem madness.

I travel up and down the country with work, regularly using Spoons on a Sunday night and have never experienced this.

First the doorman said it was 2100 then came over when i’d sat down and said it was 2000. Seems strange they didn’t even know their own licence conditions!

When I asked the female manager why, she said it was because of their licence. Having reviewed this on the local council website, I can’t find any reference of this. Felt like the staff just didn’t want to work or just discriminate against me.

She also tried to lie and stated this was the case at every spoons in the country. Sadly I’m too regular to know this really isn’t the case. She did then backtrack on this comment.

Doorman was very polite, I thanked him on the way out. He’s clearly just the enforcer of this ridiculous and what seems...