Costa Coffee — Restaurant in Wolverhampton

After a very traumatic day, following a hospital appointment and cancer diagnosis, we went for a much needed coffee at Costa, inside the Next store at St Johns Retail Park in Wolverhampton.

On Tuesday 8/9/20, I was served by a very friendly man who asked me how my day was going while he was preparing the coffees and food I had ordered (perhaps he had picked up on our shocked/slightly stricken faces!)

His enquiry seemed genuine rather than a throwaway comment, so I told him very briefly, that in all honesty it wasn't great, having just come away from cancer hospital.

He was so thoughtful and kind, insisted on bringing our drinks and food to us, he even brought some slices of cake to brighten our day. At which point, despite being normally reserved folk, we both promptly burst into tears at the kindness of strangers. His fellow (female) employee was also extremely kind and caring, seeing our distress she made a point of asking what she could do to help.

To get such genuine empathy and kindness, not to mention fantastic customer service is becoming increasingly rare these days. We just want to acknowledge it and say thank you so much to the two lovely people who shed a little light on a dark day.

Costa, I hope you realise the value of your employees, we will certainly go back again because this is what makes for loyalty to a branch, or brand, good people.

We know this is not an isolated instance of good Costa employee attitudes either, Star City branch staff gave very friendly and efficient service last Sunday...

Only my second visit but it will be my last..I ordered the toast and coffee deal and service wasn’t a problem until I asked for some extra butter for the toast and I was asked to pay for it. My issue is that the 3 small butters were totally inadequate for the size of the toast so this is the way of getting extra money out of you..I was informed that is all they give you.so I left half of my second piece of toast and ate the first piece and tried to eat half of the second one but this was quite dry so then gave up..I had the latte coffee,, well I say coffee, there was no taste of it ..the tall glass was filled just shy of the top of milk and a half small cup of what I believe is espresso was added which barely gave any taste. I left most of it as I didn’t feel I could go back and say anything as I expect there would be another charge..for the prices charged I would expect a decent drink and butter to make the...

Lovely cafe, lovely staff and great coffee 😉. A very clean Costa selling everything one expects from this chain, from Panini's to your favourite beverage and pastry. All tucked into Next on the first floor. There is a lift if you are a Mum with a pushchair, or disabled. There is an elevator taking you up to the first floor too, but not one taking you down, so the lift is a god send. There are also plenty of disabled spaces outside, if they aren't being abused by lazy individuals with no disability, which happens a lot. The food/ snacks are very good here and reasonably priced as are the deserts. Soooo good 😋. It is a busy Costa, so be prepared to wait. There are toilets too, next to Costa, including disabled. Not the cleanest I've visited, but certainly not the worst. A lovely Costa and a great Next store. I'll be...