Wolverhampton Art Gallery

Went into the cafe at noon and I was the only customer. Several staff in the kitchen, and one out front. I ordered and paid for the sandwich, and waited. And waited some more. The member of staff out front was joined by another, and they started chatting. I waited some more. They chatted some more. Twenty plus minutes past; I could hear the staff in the kitchen chatting as well. A second customer came in; they took her order. More chatting. After half an hour I approached the staff to ask why it takes half an hour, in an almost deserted cafe, to make a simple sandwich. She briefly breaks off from her conversation to say "Oh. I forgot to press the button".

My sandwich eventually arrives, and the staff continue to chat and ignore customers. It was a pathetically thin affair, with a nasty (and chemically) tasting glob of coleslaw, and indistinct salad. It takes me less than a minute to finish. I leave, now late, continuing to be ignored by the chatting staff, and buy a portion of chips elsewhere to fill up.

This cafe needs a cull of staff to actually improve it. Take out the ones who are only there to talk to other staff (and distract them from customers) and it will be a better cafe. Judging by the lack of customers, economics will probably cause this anyway.

Despite my experience I'll still use the gallery itself, which is great and there's always a lot to see here. However, rather than be ignored/treated rudely, and being ripped off with inadequate and poor-quality food, I'll bring my own sandwiches in future and avoiding the so-called "cafe".