Costa Coffee — Restaurant in Worthing

Have visited twice in the last week - first time was when there was a members offer, second time a few days later.

Being in the hospital, both times it was very busy, especially for its size, but staff were quick, friendly & lovely. They didn’t stop the entire time I was there &, considering they were constantly serving multiple people, the service was as quick as any other coffee shop I’ve been to (inc other branches)

Second time I tried tipping but they said there was no way for them to take tips (which is disappointing).

Caught a couple of names; Charlotte was working both times & was brilliant & very friendly, Sam was very knowledgeable & engaging - even when busy, & there was a young lad (with curtains) working, whose name I didn’t catch unfortunately. All are an absolute credit to the business & hopefully can be...

If you want your day to be ruined then this is the place to go!!!! It’s bad enough you are in the hospital with a poorly toddler, on top of that you have to be treated with very rude staff in this branch! What it’s more 35 minutes before closing it’s takeaway service only, so here goes more plastic cups and paper bags! Not only that but also when I’ve request a plate for my little toddlers cake, they refused and put a cake in a paper bag (apparently runout of boxes) , obviously icing was all over the bag and not a cake! My LO was so disappointed! Attitude of staff it’s shocking! Absolutely worse Costa branch ever! Waste of money! I used to work in Costa coffee Brighton and there is no way that we would treat costumers...

Sadly very poor service in here. Just bad attitudes from the young staff. Doesn't take much to be polite and courteous, it feels very abrupt and uncaring in there. Shame because when you're in a hospital it'd be nice to have at least polite staff, if not good service with a smile during a stressful time. Makes a miserable reason for having to be at hospital, just that little bit more miserable, when the staff treat you like they'd rather be doing literally anything else than serve you. Unwilling to make my coffee like I have it in every other Costa I go to. "computer says no" comes to mind. Also you aren't allowed to use reuseable cups, would be good to know why this rule has to be in place? I hate having to use...