Chick-fil-A — Restaurant in Aberdeen

First, my family has been eating at Chicfila restaurants for many years and it has always been our go-to fav for fast food. I've never had a problem anytime at any location... til today. We were on our way to Susquehanna park today so we stopped at this location in Aberdeen. We had never been to this one before. We ordered our food carry out and the girl behind the counter said they'd bring it to us so went and sat down. No one brought it over. We went to the left end counter and it was just sitting there no one called our name or anything. Then we realized when we went to the car, they forgot our fries. So we went in and a nice lady manager said she's clocked off but she'll fix it. When we got to the park we found no forks in the bags for 2 salads. we found some in the car. All this was frustrating but the WORSE part of this was I ate half my salad when I found a live green stink bug 🐛 crawling around under the lettuce at the bottom in the salad!!! OMGoodness!!!Disgusting!!! 🤢 I just couldn't believe it! How could this happen?! It was so digusting I spit out my salad and threw it away! Unbelievable!!! Don't they check the lettuce and wash it before making them? I hadn't eaten salad there in a long time because I sometimes found bits if rotting lettuce but I took a chance today and this is what happened! Sheesh. I won't be eating salad at restaurants for a while if ever again, after this horrible experience today and definitely not at Chickfila. Wow! This blew my confidence in them. I normally have great experiences at chicfila so this is very surprising. Needless to say, I won't be eating at this...

I ordered a 8 count nugget, fries with that, a pretzel bun spicy sandwich meal, and two medium mac & cheeses and I ordered eight sauces which is the mobile app allowed me to do (2 per fries, 2 per entree). Got home to eat dinner and the nuggets, the sandwich, and the french fries tasted like straight chemicals, like how a disinfectant smells. We only got three sauces and no utensils for the mac & cheese. The mac & cheese was very dry and had barely any cheese on it. But that’s the least of the problems, the main concern is my food tasting like chemicals. I called and spoke to the manager JOE, and he was unapologetic and very arrogant, stated that I would have to bring the food back to get a refund, but I live 30 minutes away. That would be an hour driving just for some Chick-fil-A. I brought up the sauces in the utensils and he said “well we only give a limited amount of sauce “ well why does the app allow me to order it and why does other locations give me what I order. He said he is going to talk to his boss and call me back and he did and said all he is going to do is refund the chicken sandwich meal, and I asked why that is all when the chicken items and fries tasted like chemicals, he said “well people lie all the time to get free food”. Ridiculous, and accusing me of trying to get free stuff. Which is not the case at all. I eat at abingdon cfa like once a week and never have issues. Very unprofessional, unapologetic, and did not resolve anything. I spent almost $32 on FAST FOOD.. and...

Unfortunately, the prepares in the drive-thru forgot 1 chicken sandwich, a salad, and the sauces I'd requested. It is frustrating to drive all the way home and then to have one person's meal not there.

We had been there a half hour before closing, so the next day, I went back with the receipt. It would have been nice to have heard, "we're sorry. Let's make you that meal again and get it right." Instead, I heard."Our policy is that you have to come back the same day."

When I explained that it had been late at night, she looked at me and said, " Well, we're here several hours after closing, so you can still call."

I was surprised that a manager would act that way, especially because there was a person right beside her with a badge that said Team Trainer. I had brought the sticker and the bag that showed when I purchased the meal hoping that the manager would look at the schedule to remind that shift what had happened, but instead it didn't seem to be important to her.

When she saw that I was surprised, she offered to refund the one chicken that was missing.

UPDATE: Chick-fil-A made it right. They sent me several gift cards for future orders. I've changed my review...