Target — Local services in Aberdeen

I came into this Target to conduct a return for items I am dissatisfied with (a few Cat & Jack items). I was asked by Sharron if any of the items were damaged, in which I responded no, that I am mainly dissatisfied with the fitting. Some things still bearing the original tag. Sharron proceeded to tell me they don’t accept Cat & Jack unless it’s damaged (what policy is that? Couldn’t be furnished). Sharron said she would have to get her manager to conduct the return since the items were undamaged, since that is the only way Cat & Jack items are qualified to be returned in this particular store.

The manager, Holly, came and immediately told me she isn’t doing the return. Neither of them looked at the clothing to assess if they were new, etc. they heard Cat & Jack and denied my return. I brought up the Target policy and Holly didn’t give a second thought of the policy that the company she works for has put out:

Returns and exchanges without a receipt may be limited. Other restrictions may apply. Target Owned Brand items: If you’re not satisfied with any Target Owned Brand item, return it within one year with a receipt for an exchange or a refund.

Instead, Holly held her ground and denied my return. I asked for the store number to contact corporate and she said Store # 1043 as she walked away, talk about unprofessional! I have been a Target Circle Member for a few years now and have yet to encounter this problem at any other Target I have conducted a return. I am well within my year, again as some items were bought recently (within the last week or two) and others maybe a month or 2 ago. Regardless, none of that is either of their business and I shouldn’t have to explain why I am returning the items if I have made it clear I am not satisfied, I am within my year, and I have a receipt. My reasons for dissatisfaction are my reasons. This store needs to do better and Holly needs to read her policy’s because I don’t know how one can be a retail manager but not know simple things like their...

I just had an extremely frustrating experience in your Aberdeen, MD Target. I was looking for an item advertised in the sales flyer and was supposed to be located in the school section. After walking the aisles three times and not finding the item, I asked a Target employee. She was helpful in looking as well, directed me to another section of the store, but most importantly asked an employee named Reece to assist me. After at least 25 minutes of searching in person, searching in the database, etc. and involving another employee named Gloria for additional assistance it was decided that I should order the item online. My major gripe is that if you are going to advertise an item, the item should be stocked. The very good news is that Reece went above and beyond the call of duty to assist me and make sure I left the store satisfied. And that took awhile to obtain all the information to help me make the online purchase at the store. He is truly one of the best people I have met at the store and a valued employee. Can't say enough good things about him and I hope he gets the recognition...

Target is usually overpriced but the sales are descent. Staff here are a little in the ill-trained side of things but not intentionally rude. Seems like they just were not trained on some circumstances. There are sale signs all over the store but not properly placed or displayed. For instance there will be sale sign in front of the jeans section stating a percentage off. But it does not state it is for one particular brand and model, so you find all this out at the register where an angry mob forms behind you. Although Walmart has the same problem, they will simply give you the jeans for the displayed sale amount. Target calls someone and since they are understaffed it takes a while, that person must then walk to the back of the store, read the sign, and because they put the sign there and therfore knows which jeans are for sale, then radios to the front to say "wrong jeans". Absolute mess so they can hold on to $3.00. If they want to keep stores closing for good, they need better training and more customer friendly store atmosphere...