Aberdeen ReStore — Local services in Aberdeen

I bought a rug at the store and paid for it. Went to pick it up and they had “resold” it to someone else. They would not release the rug to me even though I had already paid for it. Then they would only let me take it if I Paid $700 more for it. When I complained to their management they banned me from the store. If something like this happens to you there please contact the MD Attorney Generals office consumer complaint division.

I also have seen the Restore Response to this post- none of which is true. I have all of the documentation related to this matter, including a picture of the tag I took to the counter the day I purchased the rug. I also picked the rug up in the proper time frame, but when I arrived to pick it up, the store was in the process of “selling” the rug I had already paid for to another person. The salesclerk that sold me the rug was in the store on both days and told me that after I bought the rug, her manager held a meeting because the store had made a mistake when they priced the rug. but no one ever contacted me to tell me that. I did stop payment not because I did not receive the rug but because this practice of reselling something that someone has already purchased is wrong and although I called the management to try to address it they would never return my calls. All it would have taken is for someone to have called and explained as I did not know it was a high end rug, and I paid the price that the salesperson on the floor quoted me- there was no price tag on the rug. But I was treated badly and lied to when I came to pick the rug up. The reason I posted this is that I learned that this has happened to someone else and I feel it is important for people in the community to know how you practice business. I did pay $700 for this rug because it was going to a good cause...and I regret not going to the Attorney Generals office to file a complaint against this...

Price is a major factor of why someone goes to a "Thrift Store" if I wanted to shop on Ebay or Amazon I would just stay home click a button and be guaranteed a 30 day return policy if it did not work out. When you walk into this store stuff is falling off shelves, the entire left hand side of the store is overflowing with totes filled with shoes,and clothes that nobody in their right mind would pay for as it is ridiculously high priced. This store has stuff priced 30%-40% higher than Amazon or Ebay which are global market places with millions of buyers, not local market places trying to jump on the used goods bandwagon,and price gouge locals. This is not a Thrift store, this a junk horde museum at best trying to take advantage of the uninformed consumer. I know antique stores with deals a fraction of the price,and by doing business with them I am supporting a local business not some fat greedy corporation that has little knowledge of what they are selling SMH half the things you do sell here at restore are broken,and you do not have the knowledge to know the difference, but you know how to check the price on Ebay LoL,and that's about...

This is definitely a diamond in the rough! I came across a Facebook post of this establishment a few months ago even though they have been in business for 8 years! Since my retirement 4 years ago, I became pretty "crafty" with repurposing furniture. And as we all know, times are tough, and necessity is the mother of invention. I already refinished most of my own furniture for a new look. My daughter was moving out and needed a nice dining set. I went with her to a furniture store and she really loved the set but not the price ($1000.00). I new what she was looking for and it just so happened that John made a post about a dining set for sale. I showed my daughter and she knew she had to have it. Sure, there were a few scratches but the set "had good bones " and knew it was going to last her for years to come. With a little chalk paint and some stain, it came out more beautiful than she had hoped for!! John and his wonderful staff are a blessing, not only to the community but to the county as well! I will not buy furniture from anywhere else because, as they say "they don't make furniture like...