Chili's Grill & Bar — Restaurant in Abilene

Placed and online order tonight... decided I wanted chili's for my birthday... what a horrible idea on my part. Went to pick up the order. glanced at the salad that I had to pay an additional $1 to get and thought... nah! this looks really small..let me just check it when I get to the car. Get to the car and take it out. I could count the pieces of lettuce in this salad - it was 10 pieces if you would like to know. I go back into the to go area because I felt that surely this is wrong, and they will remake it. I requested that the salad be remade. The little girl with the stank attitude told me that is the portion. So I am supposed to eat cheese and croutons with salad dressing? Her response, we can take the cheese off. Needless to say, she needs to be thankful it was my birthday.... she needs to learn customer service. So I told her that I wanted to speak with a manager. She leaves and returns to say that the manager is busy right now and will be there when she can. I asked if there was another manager on duty.. she sarcastically stated the manager is busy and said she would be with you when she is done. So THIS bad attitude is strike 2. So the manager comes, as she walks up I told her to hold on I am getting the rest of my $32 order so I can get my money back. She said something as I was exiting but I was no longer interested in hearing. Mind you, this manager was sweet and pie. She explained this is the portion size. So basically, Chili's is charging more to give less...not in this economy... She told me she would credit the money back to me and I could keep the food. Nope... dont WANT the food... that is the purpose of giving it back and wanting my money back. Once I am not happy, I no longer want anything to do with you. So then I ask about a receipt of proof that my money was credited. She said since I placed the order online she couldn't give me any proof but it takes 5 days and if its not there in 5 days, just contact the location and they would issue the credit again... so NOW I dont have my birthday meal, I dont have proof of the credit, I have to wait on my money to come back, AND should there be an issue, I have to wait again. Chili's you have officially seen the last of my business. I will be posting on EVERY site about this piss...

From Saturday, March 25th: We were sort-of greeted by a hostess that I'm sure had a beautiful smile. We didn't see it, but I'm sure she had one. She promptly POINTED us to a table in the bar, where we guessed which table she pointed to. The waitress, Jaclyn (I think), was polite and professional. The food was what you expect from a Chili's. The culinary manager, Brett, came to our table to tell us that they had to refire my son's steak because it was overcooked. I have NEVER experienced that before, which was refreshing. The steak arrived quickly but was slightly undercooked. My son still found it tasty. You don't go to Chili's to be WOW'ed, but you expect to have a solid and consistent experience. That's what we got, except for the lazy hostess experience. (Side note: How hard is it to step into the bathroom and wipe it down regularly? I'm not even talking about the urinals. I'm talking about around the sink and the trash. EVERYTIME I have gone to a restaurant, this time included, it looks like someone just washed their elephant in the sink. There is water everywhere and the trash can is overflowing. I timed myself and it took 2 minutes to wipe up the water, dry the faucets to a shine, and push down the friggin trash. All I used was some paper towels and effort. If you want to give just the APPEARANCE of a clean restaurant, then wipe down your bathrooms regularly. The time spent is invaluable when it greatly increases your guest's...

We are over age 65! We are both having health issues that take us to an out of town MD quite regularly. We both require A LOT of fasting bloodwork, so we are deeply in need of a good nutritious meal that is affordable, ASAP afterward. For MANY YEARS we went to celebrate ALL BIRTHDAY WEDDING ANNIVERSARIES! The occasion I remember BEST was my first REAL MEAL, AFTER I HAD RECOVERED FROM Pancreatic cancer...UNABLE TO EAT REAL FOOD FOR 18 MONTHS!! Chili's waiters and waitresses are carefully selected or trained to be people who seem to ACTUALLY CARE, SO WHEN I NEEDED TO KNOW IF A PARTICULAR MEAL WAS FAT FREE, THEY EITHER ALREADY KNOW OR WILL FIND OUT QUICKLY any question that you ask. THAT SPECIAL OCCASION WAS ALSO MY BIRTHDAY AND THOUGH IT WAS QUITE LATE, 5-10 VERY HAPPY FACES SANG "HAPPY BIRTHDAY" TO ME!! I WAS SO TOUCHED BY THIS, that by the time they had finished singing, tears of joy were flowing down my cheeks! I even told of this experience on Facebook that year as "This was my FAVORITE BIRTHDAY EVER!!" THANK YOU CHILI'S FOR ALWAYS BEING "THE BEST CUP OF COFFEE ON A COLD DAY", "THE BEST SELECTION OF FOOD AT A REASONABLE PRICE", "THE KINDE0ST AND WELL TRAINED WAITERS AND WAITRESSES". ALSO, WE CAN COUNT ON YOUR PLACE TO ALWAYS BE QUITE CLEAN. YOUR ESTABLISHMENT HAS BLESSED US ON MANY OCCASIONS!! WE ARE...