Starbucks — Restaurant in Abilene

I love my chai lattes from Starbucks, so made a detour off I-20 on a road trip to this location. Sad the moment was spoiled by being treated as though I, the customer, was in the wrong for the employee's decision to change my order. I clearly asked for a specific temperature of 145. Bo biggie--just makes it so I can enjoy my drink right then (actually takes a little less time to make even lol). But for some reason Sarah at the register took it upon herself to change it to "Kids temp" (which is 15degrees colder--feels lukewarm to drink). Why? I have no idea. Plus she didnt say thank you or anything after I ordered, but ok. So when the barrista called out my order as "kids temp" I was annoyed but tried it anyway. Yup. Lukewarm. Yuck. So decided to get them to remake it--why should I deal w 15degrees colder when it's not what I ordered & paid for? When I took it back, I asked about it & Sarah said "140?" And I said "No, 145." But even if she thought I said 140--why change it 10 degrees even? Lol. It's not a big deal people, peeps. Just put in the order how the customer asks. Of course I received no apology, no nothing. The barrista, Aedens demeanor was pleasant but she just tossed the drink on the counter when she'd finished making it. Ok. At least I finally got my...

I ordered a cup of Starbucks matcha green tea latte at 14:05 via mobile phone. I waited until 14:42 (32 minutes). The staff did not help me. I asked 4 times. The staff's attitude is very unpleasant .I said I had to go pick up my kid. The woman made a cup of green tea with the wrong amount of matcha powder as I requested. She was very upset when matcha was added. I showed the receipt and said it was still missing the whipped cream, caramel sauce, and crunch toppings. She filled me whipped cream with caramel sauce but still missed the crunchy topping. My cup of green tea costs about $8.5 with add more things and I've been drinking it for 8 years at this store. I told her again that it missed the crunch topping . I finally finished drinking my cup of green tea after 45 minutes of waiting and the staff's attitude was very unpleasant . The first time, I had to wait for a green tea cup for 45 minutes even though I had placed an order via mobile phone to pick up earlier. It felt like she intentionally made the cup of green tea missing everything and did...

Madison made my visit today. You could tell it was VERY busy or that there was an understaffing problem as the drive through line did take quite a while, but that was no bother to me once I placed my order for a lemonade refresher. Upon getting to the window, Madison let me know that unfortunately they were out of lemonade. She offered to make the drink with coconut milk instead, and I was wary of this option because I don’t love coconut. After expressing my concern that I may not like it, she made me a sample size of the drink with coconut milk to try first. Turns out I loved it! So she made me the drink with the coconut milk only to have a supervisor find some lemonade in stock; rather than only give me the alternative drink with coconut milk, she gave me both the lemonade and coconut milk based drinks. She totally could have left me none the wiser but instead was honest and giving! Maybe this isn’t a big deal, but def made my visit today. Thank you Madison, I hope you get good kudos...