Hardee’s — Restaurant in Abingdon

Absolutely, hands down, the worst fastfood experience I've ever had. Ever. From the customer service to the food, everything was a disaster. We were "greeted" by a lady who clearly did not want to be at work today. Her words were "what do you want". Not hi, not hey, not even a grunt. She stood at the computer at a separate work station and not at the front counter. It may have been the drive thru, I'm not sure. I am trying to be kind at this point because I don't know what happened to this lady to cause her apparent unhappiness. I ordered my burger, fries and I stated a small for the combo. My husband ordered his food and tried to pay at the register we were in front of, but was promptly told that the register was closed. Not kindly, but rudely. I walked away so I didn't say anything rude. Our food came out, and when I went to get my drink, I realized she didn't ring the combo in, only the two sandwiches and the fries. I don't care at this point because it was clearly one disaster after another with this lady! I opened my burger only to find the bread was burned. Blackened without the spice. Not even edible. My daughter's order was equally disappointing. Her bread was also burned. The children's meals were horrible. I went to the register at this point because this was the final straw. I was greeted by a man, I didn't catch his name, but he asked what was wrong. I explained the entire situation to him, and he was truly apologetic. He went to find the lady to let her know there was an issue and she needed to correct the issue. When she came to the counter this time, she was only slightly friendly. I explained to her what was wrong, and told her honestly they should have never sent that out, but she said their toasting machine is not working properly and they still have to serve the sandwiches even if they're burned. She refunded the order and I proceeded to remind her that if she's unhappy she should have stayed at home. If she's not happy in that job, go find one that you are happy in. Life's too short to stay where you're unhappy. There are 18 other restaurants you can work at if the one you're working for isn't right for you! Know your own value! I don't like to slam businesses, but I'd avoid this establishment...

Honestly, I should've called the cops. The ONLY reason I didn't was because I didn't feel like waiting for the police. They LOCKED my 10 & 11 yr old neice & nephew in the store!!! We stopped to use the bathroom, and they let my niece & nephew go inside to use it. When I got to the door to go inside with them, the door was locked. My nephew tried to unlock the door but couldn't, so we both went around to go to another door. I had to bang on that door to get the employees' attention (which took a while because she originally ignored both my nephew who was inside the restaurant & me who was outside the restaurant) she then unlocked that door and when I asked to use the bathroom she said the bathroom was broken (a lie cuz my niece AND nephew just used it so both the bathrooms were usable) and the lobby is closed & BEEN closed. Which i would've accepted if they didn't already let my niece & nephew in and then ignored them when they asked for help

My neice & nephew are introverts & my nephew is nurodivegentfor them. Just asking for help once is already hard, AND SHE IGNORED THEM MULTIPLE TIMES. She even ignored me when I first knocked, then banged on the door.

I am furious as I type this and honestly wonder what would've happened if I had arrived any later. I've already seen the other reviews when I went to write this, and I already know that bad behavior is normal for these two. Personally, I think they should be fired or suspended. Legally, this falls under the category of kidnapping (which is why I was originally going to call the cops). Don't hire people who dont know the law AND also are notorious...

The women who was up front put her hand on top of her mouth to make a popping noise and then started taking someone else’s order. Me and my mother had mobile orders so were just waiting we walked to the register at this point because we didn’t know if we needed to tell them we were here when we heard that they were bagging our food, everything seems fine at first the women had touched her mouth and was touching wrapped sandwiches but no actual food, we hear them say they don’t have hot dog buns and instead of asking my mom what she’d like instead they start putting them on hamburger buns without asking us anything. Once the order was near complete the younger man up front said one of the sandwiches wasn’t in there and screamed for the kitchen to make it but the older women mentioned before brought our food over to us, I ask if the mushroom Swiss is in there since the other said it wasn’t yet and the women reaches in the bag gets the mushroom Swiss and takes the bun off with her hand, same hand that was just in her mouth. My mom tells her to just put the food back in the bag and wants to leave and the women starts talking about the “hot dog burgers” and my mom upset at this point says “you should’ve said something I would’ve wanted a refund probably on all of it at this point” and the two up front get mad and say “call a manager later then”. I understand a fast food restaurant being busy but basic sanitary rules should be followed. 30 some dollars and they couldn’t even ask if she’d prefer something other than a hotdog? And basically spit on our food, cross contamination at...