Crumbl — Restaurant in Abington Township

This place is the worst every unorganized and everyone all over the place and don’t nobody know what’s going on or what to do. I placed an online order last night for four cookies that I was supposed to be delivered by 8am this morning. I was told that the store didn’t open until 8am and that’s when the cookies was start being made they were telling ppl they were backed up on 50-100 delivery orders. They then started taking costumers orders in line giving them cookies right away without completing the online orders first. So backwards. Then they ran out of cookies and closed at 5:30pm on a Friday telling the delivery ppl to call the customers to tell the ppl who paid ahead of time that there were no more cookies left. Very unprofessional and inconsiderate to the ppl who paid and couldn’t get their orders. They also were getting ppl orders wrong just putting any cookie in ppl party boxes they didn’t ask for like they did this lady she got oatmeal which she’s allergic to instead of chocolate chip smh. They’re also training all the employees as orders are being which is another reason it’s so hectic and nobody knows what’s going on. The store manager needs to close this place down and do proper training and pay the employees to come in two hours before opening to start making cookies cuz the system they got going on is a hot mess very disappointed in this store. If could give them zero start I would they don’t even...

I have been to the store four times and while it has been generally a good experience despite the lines, my experience today really drops it. I ordered for pick up for 8am. I arrive a little after 8 and there is one other car waiting and maybe 5 customers in the store. The woman comes out to bring the cookies and looks completely lost despite me having parked in one of the spots that was identified as being Crumbl pick up. I start to drive away and opened the box to see that my order was wrong. I go back and explain that I was given what appeared to be Chocolate Chip instead of Chocolate Peanut Butter Chip that I had ordered and showed the receipt. The young woman walks to the back, says something to one of the bakers who takes the two cookies and puts them back in the warmer. I have previously worked in food service and in situations where there was an issue with food, you either let the customer keep it or you throw it out. There is never a situation where you would try to sell open food that another customer brought back. The young woman comes back with Chocolate Chip cookies and I had to point to the cookies that I was supposed to get and she finally got it right. Yes, she apologized but quality control on a day where there are few customers has to be tighter. If you walk in, you are typically shown your cookies before you leave to avoid...

After planning all week my cousin and I had driven about an hour to try their cookies and when I arrived I was told that I could not purchase any. As anyone can imagine it was incredibly upsetting after driving all that time, and I couldn’t understand why they couldn’t sell me anything. They had cookies on their display and I could see through the window that they were in the process of making cookies but after asking if we could even just purchase one we were turned away. I was not allowed inside and they told me that there was some sort of mechanical issue and that due to the hurricane they did not have any ingredients; however, I could see through the glass window that was not the case. I do not do reviews very often and I am incredibly disappointed that I was not offered any compensation for driving all that way. I find it inconsiderate that they did not have it posted anywhere online that they were out of product or even just at that point have closed the store for the time being. Multiple other people were turned away from the establishment and unable to purchase products, I cant believe that we received this type of behavior from not only a well known business but a brand new branch of...