Wendy's — Restaurant in Abington

We wanted to send an e-mail to the franchise owner but there is no way to do that on your website. This review is not generally for your restaurant but specifically for one of your employees. We went in your store and waited at the order counter and were completely ignored. One older woman facing us with her back to the drive through spent several minutes talking with another employee who was filling take out orders about what shifts she would be "working" over the upcoming weekend. Not only was she not working, she was interfering with others trying to do their jobs. I apologize for the description, the woman was large in stature and wearing a black jacket. This occurred at 16:15 hrs on 12/20/2017. After some time waiting and being ignored, we said THANK YOU very loudly and walked out. Your restaurant was modern and very clean but lacking in service and hospitality. Hopefully the black jacket does not indicate that she was a manager, if it does then she needs to be...

I was happy with this service until I went up and asked for a packet of sour cream. I said, excuse me and a gentleman looked at me who was shuffle in the fries get around talking to a girl, and he saw me and told her he saw me and she just shook her head and laughed and walked away. I stood there for another 45 seconds and walked around the corner and looked over as the manager was speaking to a customer in the drive-through and the girl who decided to ignore me when her coworker told her about me is waiting there to give the bag of food to the customer, but the manager is in the way. So I said excuse me, she ignored me again. If you go to work in the customer service field if you don’t enjoy your job if you don’t wanna make every customer happy don’t work in this field. I did my entire life as much as I didn’t wanna work or help people. I still did it. Maybe it’s time to retrain your staff there on customer service etiquette. Besides that the...

Tried to post this directly to Wendy's but I couldn't find my receipt. I'm lowering my rating because this location is falling into disrepair and is constantly under staffed. The register staff had to let a line develop in order to assemble orders. One of the self service ordering kiosks was out of service.

One of the self service soda machines was completely shut down. The other was out of almost every soda, so everyone had to go back to the counter to get their soda worsening the chaos there.

The line to order backed up 8 parties deep.

The shift leader was yelling at the staff she had though it was clear that she was under staffed.

The food was fair, but thrown together and the chilli and fries were both deliberately under filled.

Poor...