Five Guys — Restaurant in Acworth

You might have to change the name 😂 after you get to know Megan A 🙏😍👏 manager 🍔 of the store. when we go with a Grandkids we venture over to Bar-B-Cutie 🥵in the same mall but we were tired of 🥲 barbecue and my daughter 👨‍👧 recommended we go get a burger at five guys. We’ve never been to this location but I’ve been to five guys numerous times in a different part of town. When my daughter went up to tell me about the fries being under cooked, she said she take care of it 🍋then she walked over to the people frying ithere and mention they have to fry a little longer and they did 😍 and they came out hot 🍟crispy and delicious😍. I went over to talk to her at the end of the meal to complement😀❤️✅ her on the way she handled the situation 😀and turned lemons 🍋in the lemonade and I got to talking about my 501(c) charity which I support a No Longer Bound. I asked her if she would consider giving a gift certificate as a raffle for the golf tournament which was this Friday. Even though it was dinner time and she had a line almost out the door she said she would take care of it and she would give us a $10 gift card for a raffle. she asked if she could take care of the line that was almost out the door and before we left less than 10 minutes later she said she had a gift card for us and it was in $10 it was 20. Now since we’ve never been there will be back. and I will tell the story 100 times on my podcast that I have witches AWE Call “One Story”. This is the kind of management that is needed in the restaurant business and I hope to get to know Megan the manager more in the future. Because ironically I took my two grandkids six and three down to Bar-B-Cutie 🥵to ask them if they would consider giving a gift card for the golf raffle. Even though we’ve eaten there no less than a dozen times with our entire family and spent hundreds 💵💰💸💲of dollars this manager there couldn’t make a $10 🤑💰decision and didn’t make a decision on as little as a $10 gift card. As long as I live I will not go back to Bar-B-Cutie because of this incident. If I was running in Bar-B-Cutie 🥵 I would be ashamed of myself that I can’t train the manager better than that you might’ve thought I was asking for a $2000 donation she was so shocked and uncomfortable. I recognize what has happened to the restaurant industry since the Covid scare but this manager should be a upper management. Megan 😇a is that good and I can see why the most common word in your reviews for this location is manager. Not burger not fries...

I don't even know how to leave less than one star, otherwise, I would. This location does not deserve it. Two days ago I used the online ordering app to order dinner for my kids and I. The online ordering app is fantastic, and user friendly, you select your desired burger, specifically state what you would like for it to contain, and submit. Any child with a third grade education could then build the burger with exactly what is printed on the receipt sent to the restaurant. When we got our food home, both of my sons burgers were not made correctly, but the worst thing that we experienced was that inside my daughter's burger was a latex glove. When I called and spoke to Savanna, the shift leader, she stated that they would comp the meal and re-make it. When my son arrived back at the restaurant, she had then changed her mind and said that they would not re-make and refund. So he was then given no choice but to pick up the food they had made and come back home. When he arrived and told me what had happened I called back and again spoke to Savanna and requested the franchise owner's information, which she refused, the district manager's information, which she refused,and requested a call back from the restaurant manager. I gave her my number for a call back. About ten minutes later, Savanna called back and stated that she had spoken to the store manager, and that they authorized the refund due to the disgusting circumstances. At that time, I let her know that even the second order was incorrect, my burger contained mushrooms, which I do not eat, and was not on my order. When we then went to get the refund, they stated that they had changed their mind and that they were not going to refund the meal. When I contacted the manager at a different location that is within their franchise group, he stated that it is not their policy to not refund, and agreed that the circumstances definitely warranted a refund. Be careful eating at this location, they take no pride in upholding the quality expected from a FiveGuys restaurant, and are extremely rude and deceiving. Do...

They have recently remodeled giving more seating. They have an out door dining area and plenty of room inside for when the weather is inclement. The burgers are all I've had here and I will say they are worth the hype, they also give so many fries that my dear friend and I shared a small with some leftovers. Also if you're a peanut fan they offer complementary dry salted peanuts in shell. The indoor decal is mostly framed magazines and even a few comics that say what I'm saying is nothing that hasn't been previously noted. Spiderman's favorite Burger comes from here. The staff are friendly, considerate and customer focused. The only real complaint I have is they are lacking on condiments having only malt vinegar, ketchup, and if you ask for it mayonnaise. If that is not a deal breaker for you then this is an ideal lunch stop...