Dunkin' — Restaurant in Addison Township

This location has been seriously hit or miss recently with their iced coffees. I feel like the managers/whoever trains the employees aren't being thorough in their teachings, or their machines are miscalibrated because I order the exact same drink every time, and it will come out different every time. This issue isn't only at this location, I've had the same problem at almost every location in the VP/Lombard/Addison area (save for the one inside Yorktown Mall). Sometimes my drink will be watery and tasteless, sometimes it'll taste like only milk and sugar, and every so often I'll get a really tasty drink.

The employees are usually polite, although I have noticed that sometimes they'll close the kitchen down for no reason. It's not that there's an issue with the kitchen, it's just one or a few specific employees that I suspect don't want to deal with the ovens who will say it's closed or broken. (I've had this pretty much confirmed by a district manager after I drove to a different Dunkin location and asked if their kitchen was open)

When the ovens are operational, the sandwiches are pretty good. The food does sometimes get a little crispy, but I again suspect that that's a calibration issue and not any...

KINDA CRAZY. Told me to wait when wasn’t busy, but lets get to the point the food&drink were so incorrect & awful, as person who goes everyday or time to time this is horrible, I was given COLD FOOD & NOT EVEN 10 munchkins were in the bag?!? What happened to the 2 other ones?! And upon that it was supposed to be 5glazed & 5 chocolate but given CHOCOLATE only. also ran out of bagles which i dont mind but kinda crazy. But don't get me started on my drink, i was given the wrong size?! Like medium? I was gonna say and check everything but i was in rush, BUT OVER ALL if negative was given it would, because this happened before back then and never coming back & recommend...

Disgusting Customer Service by the "MANAGER" Anne that's what she said her name was. I have always came here because it's so close to work but I will never come back here again, this manager is the rudest ever. I received a very important call before placing my drive thru order & she literally walked out & yelled at me to order! Mind you- there was no other cars behind me. I was literally the only person there. The call didn't take more than a minute & by the time I was ready to order I could hear her yelling at me through the speaker. I was disgusted, don't recommend to make a stop here. People with very...