Pizza Hut — Restaurant in Addison Township

I only picked one star because you couldn't pick zero. I ordered online and they suggested the nearest location. I chose the same day later time to be picked up so I could grab the large order before my family was home for dinner. To my shock when I got there it was pitch black inside, locked and closed even though I was on time even early to pick up the order. When I called the phone number it was hard to get a representative on the phone and even when I got a couple of them none of them knew what I was talking about and just kept asking me if I wanted to place a new order or get transferred to the location I ordered from which o had to continuously tell them over again was closed. Everyone just wanted to transfer me when o spoke to someone and those usually ended up with the line disconnecting or getting another confused representative who couldn't problem solve or give me a $70.00 refund. I finally reached a supervisor after speaking to many representatives who also could not help me and kept telling me the location was not on my order.... Even though their website is the one who chose it and it was on my order confirmation! This man wanted me to call a corporate number he gave and and when I asked him if he could transfer and make sure I was talking to someone first he was so reluctant thought he was going to say no. He ended up transferring me but like I thought it would happen He just hit transfer it rang about twice and then the line disconnected. So here's my family, traveled to the location to find it closed, no dinner, and out seventh dollars on top of the frustration of talking to people who have no clue how to help or want to help after all of that. At this point I don't even think it was just this location or Pizza Hut in general that deserves this...

I have literally never been treated so badly when ordering food before. We ordered at 8:30. Order summary said 30mins. My husband called at 9:10. They said he just left. Ok.

An hour later my husband called and were put on hold. 15mins later he said the driver just left and hung up. I called back. He said please hold and hang up. Hung up on me 2 more times and then answered my 4th try.

I asked for a manager. He said that's me. Let me guess you want to complain about your delivery. I said no.. I just want to know what's happening. You said he just left but you said that 90mins ago and you're about to close. He said they we're short staffed.. the driver left an hour ago and never came back.. that the driver left and he assumed he took my order with but didn't so now he needs to yell at the driver.

I said no.. it's not the drivers fault you told me my older was on the way without checking or that you hung up on me 4x. Can you please check on my order. He said to someone.. is this her order? Make it right now.. make it a priority. I said so now it hasn't been made yet? He said I told you he just left. I'm the only one here. I hung up.

Food ordered at 8:30 came at 11:05. They close at 11. It was cold and hard. Driver said it was a new manager filling in from another store. Driver was kind and apologetic while manager blamed everyone else and took zero accountability. Was unbelievably passive aggressive and offered...

I highly recommend going to a different location even if it inconvenient. I ordered from Pizza Hut website and it was delivered by Door Dash. When I got my order, my two drinks and sauce was missing which is like 5 dollars and I am cheap so I called Door Dash driver and he said he didn't get any drinks when he picked up my order and to call Pizza Hut and try to get a refund. Instead, I just drove to the location. I got there and the manager yelled out from the back and I said I was missing items and I said it was the drinks and a sauce. She said no I gave him the drinks. And I said okay but I called him and he said he didn't have them. She was still in the back yelling to the front btw. And she said too bad I gave them to him, call door dash. I said I did already and she said call again so at this point there is a different lady in the front watching me bawl my eyes out. (I am pregnant so my tears just flowed out of control). And I said please I wouldn't be here if I got them and she handed me the sauce and asked the lady yelling from the back what to do. But then she just looked at me and told me to go. So I'm crying and yelling I'm so sorry as I walk out to the car with my sauce and drinks. The lady yelling from the back never did show herself to me. I have had nothing but problems with this Pizza hut every single time I order. Just save yourself the hassle and find one with nicer people who care...