My husband and I order here pretty regularly. Tonight we had a bigger order. We placed our order online and it got to us pretty quickly. However, the hot wings I ordered were actually bbq. I looked at the emailed receipt, and sure enough somehow my wings were switched to bbq(I triple checked that they were hot lol). Anyway I called up there and spoke with Warren. He was absolutely great. I explained the situation and again sworn I selected hot. Anyway he didn’t ask anything else, he saw that it was my fault, but still offered to make me the hot wings as long as I could come get them (I would never expect them to deliver my mistake). He was so kind and definitely made this pregnant mama happy! Greta customer service. Thank you again Warren. And the wings were...
Read moreI ordered my pizza online and picked it up. After I let it cool off a bit I grabbed a piece and took a bite. About 2 bites in I realized they put onions on it. I tried to pick them off but there were too many and I kept crunching into onions so I couldn't eat it because I absolutely hate onions. I called the restaurant and explained the situation and the guy said "Yeah. That was my fault". Why wouldn't they tell me when I picked it up if they had known? I was headed to a different part of town for work so I couldn't have them remake it. He did offer to credit my account but that didn't help my hunger. I love Imo's so this was very...
Read moreso me and my boyfriend order from you guys pretty frequently and im not sure why it would take 40 minutes for our food to get here when we live 2 minutes down the road and we ordered a sandwich, salad, and raviolis. also we were short on the amount of raviolis, and aju sauce for the roast beef sandwich. i have worked in restaurants since i was 16 and i know its not that hard to count and make sure the to go has everything it needs before sending it out. disappointed and will not be ordering from you guys again. 25$ and 40 minutes of waiting for some of our food to still be missing and the driver to have to...
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