Subway — Restaurant in Affton

Not use to leaving not so happy reviews, and not so sure they deserve the 3 stars even. It wasn't that is was a horrible experience, but more that it was a confusing one leaving me with sub par food and wondering what just even happened. I take time once a month to get out of the city area and go walk the woods with my pup, so I went in for a BLT wrap, and a side of grilled chicken for my pup, as I do on hike days. I start my order, tell him of the wrap type and sandwich style, he heats 2 slices of bacon, I ask if I can have more than 2 he tells me it will be an upcharge. Never have I had a BLT wrap with only two slices, but I tell him that's fine, I wasn't wanting to argue. He starts displaying aggravation, but heats 2 more slices. I don't even get asked if I wanted cheese at that point, so I guess I didn't. I tell him the other items, tomatoes (2 slices), baby spinach (four individual leaves laid flat across the wrap) banana peppers (three of them), black olives (I think 5 maybe 6 of those tiny things). I wanted to ask for more, or where the rest of my wrap was but he just started wrapping it, I hardly had the chance to ask for a sauce. He asks if there was anything else, and I ask for the side of grilled chicken. This is where it becomes confusing, the girl at the register was starting to take over my order as I was now at her end of the counter and started answering, "sure what size portion" The guy steps over closer and gets rude at the both of us, "we don't do that, I don't have cups for such things" (I go different places each month so I end up at a different subway every month) I couldn't help it, my response turned into "So, you're the only subway that has no way to over change me for a few stripes on chicken on the side? Most places just use a soup bowl, water cup or a subwrap." "We put our soups up at 5." -guy "I'll get one out" -girl "Fine, do what you want" -guy She gets it and asks if I want it heated, I did, but he tells her "no, just give it to her so she can leave" the young lady rings me up, with him breathing down her neck, she trys to ask me what I ordered, he answers for me, "a BLT wrap with extra double bacon ,. And that's a double portion of chicken" I got 4 slices total, not extra and double, but that's what I was charged for. My wrap was so empty I unwrapped it and re rolled it using less than half of the wrap so I wasn't eating all bread/wrap. Maybe he was having a bad day, idk, but that is the most I have ever paid at a subway for that same exact order I get every month, and turned out to be...

No greeting was offered when I walked in on this weekday at 12:30pm. Few people there during this lunch hour. Which should have been a red flag before I let this drama unfold. Nor was there a line. Most Subways are crawling with hungry people around the lunch hour. So, I placed my order, and they made my sandwich. At the cash register, I politely requested 'just a small cup to have some tap water' with my meal. Because I'm not one to consume or let alone PAY$ for sugar water which is essentially what all those high-calorie, unhealthy fountain drinks are. Sure they offer the proprietor a nice bump in gross sales and a handsome increase to their bottom line. But not what I want with my turkey and whole grain bread sandwich. So, I was shocked when the employee said she would have to charge me $1.99 for a CUP. Are you serious? Thinking this policy is so they'll get their beverage revenue one way or the other...hmmmm... May I please speak with the owner? She pointed him out, he was standing right next to her and witnessed this all go down. I asked him if that was his final answer. He nodded and whimpered in agreement without even attempting to defend this ridiculous anti-customer policy which ultimately affected his bottom line THAT DAY. Nope. He'll be happy to charge anyone who graces his doorstep $1.99 for a cup but couldn't have a care that I was getting ready to leave letting them keep the sandwich they just built to order. So, I told them I would not pay for their cup or the sandwich they just prepared. LOL! Who's the fool? I hope they like jalopenos on the turkey sandwich HE ate (literally and/or figuratively). This guy has NO BUSINESS owning a customer-facing, otherwise great franchise. Too bad, so sad. I'm over it. I drove less than two miles to a GREAT Subway on Watson Rd which had the friendliest staff and to which I will absolutely return. Two delicious chocolate chip cookies I so enjoyed to top off my lunch with TAP WATER ...they had no qualms with providing me with a cup. Shame on you Mister dumb Affton Plaza Subway owner.....hello?!? May I suggest you reconsider your idiotic policy and try instead CUSTOMER SERVICE 101!!? Because your status quo policy will not afford you the ultimate bounties of treating customers the way you would like to be...

This location also seemed to have changed staff a bit within the last year. The new employees aren't enough to do this place justice, especially since it's still a bit understaffed. This is usually our go-to location for Subway since it's conveniently nearby, but because of how busy the location gets, they will sometimes be short of change, or short of produce. Some of the newer employees at this location do well and do their best, and as long as you're patient then it's an okay location. There was one time my mom went there last weekend, the line was all the way to the door and a bit on the outside of the shop and everyone there was fine with the wait and felt sorry that there was ONE EMPLOYEE working there at the time, and he had to apologize that there was supposed to be another employee coming in at the time, and was not present. He did a good job holding up the fort, and I hope they can manage the employment issues and get this place the justice it deserves. There are a lot of people that come to this location for...