Walgreens — Local services in Affton

On New Years Eve after getting out of the hospital with my daughter who had RSV and an ear infection I went to Walgreens to get her antibiotics filled for the ear infection before we went home. I had to wait for it to be filled because I wasn’t taking my sick daughter back out to pick it up. I didn’t notice initially when paying that they didn’t run it through my insurance because I was preoccupied with getting my sick toddler home. When I got home and settled my daughter I realized I paid 36$ for this amoxicillin and thought to myself...seriously again!?!? That was the FOURTH time that they didn’t run a prescription through her correct insurance! The other three I had caught it at check out because there wasn’t so much going on. Each time they said it was fixed and the current insurance is now listed in the correct order so it won’t happen again...🤔🙄 they got jokes! So when it happened the fourth time and my daughter was sick I didn’t realize until I got home. I immediately called them. Whomever I spoke to said that she ran it through my insurance now (so now Walgreens has been paid twice for this one script...once from me for the total amount of the script and once from my insurance company) and I was owed around 30$. I couldn’t retrieve it then cause they closed in ten min so even if I were to put my daughter back in the car I wouldn’t get up there in time. And of course they were closed the next day. She told me she made a note under the account and I would be refunded the money just come on up. I had attempted to get my return two other times previous to today and they had been closed both times. Then today I finally got lucky enough they were open. I went to the window said I needed a refund for the amount I paid out of pocket because it wasn’t ran through insurance. Told them what I was told that there was a note in the account. She just looked at me like I was stupid with a nasty look on her face and gave me attitude. Started talking about someone named Leanne?!? Well I was not in the mood for such ignorance and unwillingness to help. Here is a tip, if you don’t like getting ignorance and attitude back don’t put it out there in the first place because you’ll get what you give with me!! ESP since this was the fourth time with the same mistake. She asked for the receipt which I didn’t keep because I was told there was a note in my account and it wouldn’t be a problem. I told them there was a note to which she told me “There’s no note” I replied “You wouldn’t know, you didn’t even ask my name or any account information”. Her attitude was so nasty and so flippant she made ZERO effort to look into what I was talking about. Nothing! I was so mad at this point I just drove off. My husband then decided to call up there but I ended up taking over the call when her attitude started with him. They couldn’t find what I was talking about and pissing and moaning about it the whole time (that’s when I found out about the 7 day rule when I was supposed to be on hold but heard everything they were saying...) and were unable to find what I was talking about. Another tip put someone on hold if you’re going to complain piss and moan about doing your job. After arguing for a couple of minutes they transferred me to a manager named Tom. I really wish I knew the persons name that was so incredibly rude, lazy, and unhelpful. Tom asked me for my information to call me back after he investigated the issue but I declined and said I would hold. It took literally TWO MINUTES! That’s it!!! For him to find what happened (that I’d been charged full price AND after the fact my insurance was ran and picked up 30$ of the bill) and what I was owed about 30$. It’s amazing what happens when you actually take someone’s name and look into the issue they’re talking about!!!! Thanks Tom! The pharmacy in general at this Walgreens is so disorganized the staff is substandard at best that I would question getting the correct medication here now. Do...

It’s funny the amount of complaints about this pharmacy. Of course you’re not going to tell the full story of why you had a bad experience. 90 % of the complaints are something completely out of their control. A few complaints of them threatening you? Seriously? If you refuse to leave the drive through after they ask you over and over again, they will call the cops!!! Trust me, none of these complaints are from innocent customers. If you have a high deductible and they cannot change the price of your medication, it’s somehow their fault. If you can’t fill your controls early, somehow their fault. If the dr sends over something they don’t carry and have to special order it and it’ll take a whole day to get to them, it’s unacceptable. They get blamed for not calling patients for every little thing that’s wrong with their script when they have hundreds of patients they are tending to. They’re supposed to give covid shots and do tests and still somehow get their daily pharmacy stuff done on top of that. Why on earth anyone would hold on the phone for 45 minutes to speak to anyone in the pharmacy is beyond me. Hang up and call back. What is wrong...

Im new to this Walgreens. But never had a problem. I’ve witnessed the staff be belittled while waiting in line for a prescription. if you spent your entire day being lashed out at for things that were out of your control, you’d be cranky too.The employees working there are PEOPLE! They have feelings, just like the rest of us. I watched a girl walk out of the pharmacy and into the bathroom crying last week, as a gentleman in front of me called her every name under the sun, and proceeded to insult the pharmacist when they tried to come to the girls aide! All of it was over the fact that his insurance wouldn’t pay for his prescription until the following day... that was not that poor girls fault.

Behavior like that is uncalled for. PERIOD!

reading all these reviews is pretty infuriating considering how stressful I’m sure their jobs are. And that’s coming from some one who’s only there once a month for my meds It must be said, however that they’re massively understaffed, and wait times...