Marco's Pizza — Restaurant in Aiken County

I have never been so disappointed. The manager Josh Thompson doesn’t take care of his customers!! He has let me and my family down big time. I made a big delivery order at his store and it never got delivered. I called and the lady working there said the delivery driver doesn’t remember where he dropped off 60 dollars worth of food. They said they would redeliver it. I called back and said could I get refunded for SOMETHING on the order and they said they were upping my pizza to a XL and they would call me before dropping it off this time. I literally said “that’ll work”

Tell me why 50 minutes later I call back and they tell me my order was cancelled and I asked for a refund. I go up there and Mr Josh Thompson is very inconsiderate and nice/rude and says he has me on recording (that he admits he half listened to) saying I asked for a full refund. And he says he can’t share the recording with me. I adamantly state that I never said that I still want my food. And in so many words he says he’s not spending his money to make up for his teams mistakes to make this right for me and he will recharge my card. I’m paraphrasing here but he refused to do anything for his customer standing in front of him. not even take the delivery fee and tip off. Horrible horrible customer service. No compassion. My family literally got sick waiting on him and his store to make things right for them and they never did. I spend lots (I mean lots when I order here-check my email) of money here but never again. Goodbye Marcos. Josh Thompson don’t focus on money when you make mistakes, when you do right by your customers the money comes back 10 fold, realize that.

Update: Turns out I never got my refund! Now I am about to make my corporate complaint. Now I’m convinced they made up that lie and put words in my mouth on purpose to cover their mistakes. I can’t even properly document this incident because when I asked Josh for the employees names he said he cannot and will not give me that due to “privacy” as if they don’t wear name tags…That was the very first thing he said to me so that shows you he never wanted to help me in the first place…I never write reviews but this situation...

I Have ejoyed Marcos' Pizza and thier service since this store opened . I called Marcos in North Augusta this afternoon,, to place my order. An associate, a young woman, answered the phone. "Oh!", she told me, " We aren't taking pick up orders over the phone ,because a quarter of our oven isn't working." , OK thanks . So, I drove on over to the Pizzaria. As I approached the entrance, I read the sign by the door,"Lobby closed due to upgrade To place an order call, 803 202 *, scan code to order online ." I tried to see if the door was opened anyway, ..it wasn't. Went back to my car, thought I'd try calling again. Before I could make the call, another associate came to my car. The young gentleman ,whom has on every occasion before,has been pleasant service ..On this occasion,this gentleman sounded as unsure as I was confused at that moment.Trying to explaine how to now place an order for Marcos Pizza. Saying That I could "call and place my order." I informed him that I had already tried. So.. If I understand this correctly ,why I am not eating my,pizza right now, ,, Its because... Marcos Pizza has a malfunctioning oven, and the Lobby is closed..therefore Orders can not be taken over the phone, nor are the doors open to place in person. That if I really want to place an order, it must be online. That's more complicating than it needs to be for myself.

I'm going to miss your Pizza Marco's

Dear sirs,I also went to that website .I couldn't enter or post into the fields provided,and was unable to repost this feedback. However, I still await to hear about your offer to make up for this experience.. In...

October 22nd 2024 2:58pm Logan made the pizza very well. Thank you for putting the extra cheese!!! as placed in the order. It was awesome! Customer service was very good.

*Update August 28th 2024 2:54 pm Pizza was very good and had a good amount of cheese and the delivery driver was kind. I was pleased with this order :)

*Update August 17th, 2024 2:35 pm I have ordered extra cheese twice within two months and there is not extra cheese. Is Marcos short on cheese? If you don't have enough cheese then take the extra cheese option off. I notified the store and a sorry was given. This is very disappointing Marcos. It looks like I will have to go to another pizza business. Your employees are not trained the same and that's not consistent and it's misleading. I am not pleased with this order Marcos or the order before the previous. If I wanted to eat bread with some sprinkled cheese I would have ordered that. I ordered pizza with EXTRA cheese!! 😐

*(4 years ago from 2024) Marco's pizza taste good! I think the ingredients are good quality. Sometimes this particular restaurant does not apply the proper cheese through out the pizza. Some spots are missing cheese! This has happened a few times. I did speak with...