Tru by Hilton North Augusta — Hotel in Aiken County

My recent stay at your hotel during the Peach Jam was a mixed experience. While the hotel's location and the overall aesthetic were positive aspects, several concerning observations during my visit warrant attention.

The condition of the room particularly the walls and doors, could benefit from repairs. More importantly, I witnessed several instances of concerning employee behavior. One employee, who I believe was a supervisor named Heather, appeared agitated and exhibited behavior that raised concerns about potential substance use. Another housekeeper, possibly named Trina, was overheard requesting medication, and subsequently left her shortly afterwards. These observations, combined with other instances of seemingly erratic employee conduct (e.g., a front desk agent vaping openly in the lobby), led me to believe that there may be a larger issue related to employee well-being and potential substance abuse.

While I appreciated the helpfulness of some staff members – notably you do have a few last visit who went above and beyond, the overall impression left by the other employees was deeply unsettling. The pervasive sense of unease, compounded by the strong smell of drug use in the lobby bathroom on one occasion, significantly detracted from the stay.

Furthermore, the high staff turnover observed during my stay is another cause for concern. I understand that all individuals present a public persona, but the combination of observed behaviors suggests a potential need for management intervention and a review of employee well-being policies.

I hope this feedback is taken constructively. I believe addressing these issues will significantly improve the guest experience and overall safety...

My recent stay at this hotel was absolutely fantastic, and I cannot recommend it enough! From the moment I stepped into the lobby, I was impressed by the sheer quality and comfort offered throughout my visit.

First and foremost, the rooms were wonderful. They were not only clean and well-maintained but also stylishly furnished. The large TVs and the amazing desks provided in each room were perfect for both relaxation and catching up on some work. It felt like every detail was thoughtfully considered to enhance guest comfort.

The staff at the hotel were exceptional. They were undoubtedly the best I have ever encountered—always friendly, helpful, and going above and beyond to ensure that my stay was as enjoyable as possible. Their professionalism and genuine kindness truly set this hotel apart from others.

For those looking to unwind, the hotel offers excellent recreational facilities. The lounge area was a great place to relax, and the availability of other activities in the same area added a fun element to my stay. It was delightful to have such amenities readily available without having to leave the comfort of the hotel.

Additionally, the location of the hotel is very convenient, surrounded by a variety of food options. Whether you’re looking for quick eats or a sit-down meal, there’s plenty available right around the corner.

In conclusion, this hotel is a top choice for anyone visiting the area. With its superb rooms, exceptional staff, and excellent facilities, it promises a memorable and pleasant experience. Whether you're traveling for business or leisure, this hotel will undoubtedly exceed your...

Would give 1000 stars if I could, I am not a guest at this hotel but I live in the local community nearby where many necessities are unavailable such as ice, etc. due to Hurricane Helene. With us about to lose almost everything in the freezer combined with the lack of power ice was a priority, so on Sunday I entered the doors and Leah politely told me the rooms were unavailable but to get as much ice as I needed for FREE, what a relief and a wonderful experience. We will come back and book a reservation or more just because of that top notch service. Fast forward to Wednesday Leah was again at the desk and the same as Sunday she told me to get as much ice as I needed again with out me being a guest, however I was stopped halfway by Deanna, a member of management who told me to stop and Leah didn’t have the authority to tell me that since the hotel was at capacity and she needed ice for her patrons there, which I understood but dampened my spirits a little since I had just been told something different. However, it still wasn’t bad enough to leave a negative review because I did receive the ice for free. In this time of crisis however, i do feel like that could’ve been handled with a little more finesse and care since all the staying patrons there will have, refrigeration, air conditioning and electricity while we still have to tough it out. Thank you Leah again for being a shining star We are so...