Starbucks — Restaurant in Aiken County

Edit, just experienced this again. Called the store to complain and realized that I was wrong when I gave the people inside the benefit of the doubt. The barista told me that mobile orders and the drive-thru work perfectly, but I was staring at eight cars in line. She confirmed my order was ready and all I had to do was get in line, which means wait 20 minutes to get to the window, adding 18 unexpected minutes to my commute. The previous time I shot the gap between the window and the order box I was told that I had to go wait in line, so mobile orders and drive-thru orders have the same wait time. I mobile order to avoid the wait. This is poor execution and the team inside thinks it is working fine. Open the doors or turn off mobile pickup in the app.

-----original post below----- This place is very frustrating. I'm not sure if it is the people or some kind of management problem, but you never know what you're going to deal with as far as being open or not. I drive an hour to work and this place is a little bit before I get to work. I like to mobile order and get out of my car to stretch as I pick up my order. You never know if the doors are going to be unlocked or not, very common lately to have to go through the drive-thru. When there's a line, the mobile order through the drive-thru takes as long as just ordering as you get to the window. The app should tell you that the place is impaired. Experienced this five times within the last month. The time before last, there were 5 or 6 cars waiting to have their order taken, so I skipped the line because my order should have been ready. I was told "it's fine this time but for future visits I needed to wait in line." But, the doors should be open...

The baristas are always very cordial and welcoming, I assume some kind of corporate thing is going on that causes...

Horrible experience and poor management overly apparent. Stopped in here today after ordering on the app. Wasn’t necessarily surprised to find the dining room closed since it seems that Starbucks is more than willing to blame Covid for everything, including a reason to keep the dining room closed. I then pulled over to the pick up window since there was no one in line and was quickly told that I need to stop at the menu screen to let them know that I was coming to the pick up window. When I respectfully asked why I needed to announce my arrival at the ordering screen even though I was not ordering I was given a smug answer that made absolutely no sense. Newsflash, I don’t need to order anything but rather to only pick something up. And I wouldn’t be at the pick up window if you had your dining room open. Topped this little experience off with finding out they don’t have napkins. Ha! Pathetic pathetic pathetic. I would encourage the employees to read the Starbucks experience book so they know how to do their jobs and how to treat customers, because obviously management is doing a poor job of leading them towards their...

Sometimes it’s the little moments that make a big difference in your day, and my quick stop at Starbucks was exactly that! Even though it was a fast visit, the service I received was truly exceptional.

The gentleman who helped me was absolutely amazing — friendly, attentive, and genuinely welcoming. You could tell he really cared about giving each customer a positive experience, even during the busy rush. It’s not every day you come across someone who makes even a quick coffee run feel special, but he absolutely did!

My drink was made perfectly, the store was clean and organized, and the energy of the team was upbeat and professional. Everything about this visit was smooth, efficient, and enjoyable — a true testament to the training and heart that Starbucks is known for.

I left with a great coffee in hand and an even better mood thanks to the outstanding service. I will absolutely be returning and recommending this location to others. It’s the small touches of kindness and attention that leave the biggest impressions — and they...