SmallCakes of NORTH AUGUSTA — Restaurant in Aiken County

I wish I would have reviewed before the new owner's.

We loved this place - key word LOVED...however that has changed.

This place has been under new management since October 2018 and the owner and her mother are nasty.

Now, I am a degreed accountant and financial manager. You would think that all owner's would think past enforcing silly policies.

Just say - that when I came to turn in my old from the beginning loyalty cards I was denied twice.

We purchase about 16 cupcakes a year on a low average. Anytime we celebrate we used to think "Small Cakes". From this day forward no more.

So I tried to speak with the owner's mother and was met with - "that is completely fine if you do not come back" Im glad that my $160 on average is not worth your time. I will gladly spend it elsewhere.

Then to call the owner and she state the same and then tell me - well if there was 20 customers.

Lets do some math - 20 customers 160 about per year that is $3200 dollars of revenue [expenses not included] - 2 free cupcakes a year to these 20 customers who are loyal in purchasing 160 a year - $160 a year in loyalty rewards at retail price [most rewards are expenses at the cost to make them not the revenue lost...however...for this example that will work]

People, that is 0.05%.

So the new owner is willing to lose 99.95% revenue...because she and her rude mother/worker does not want to honor loyalty cards.

Sounds so smart to me.

We will NEVER return to this bakery again. EVER. So long as this former baker is the owner. She does not deserve any business with her lack of customer...

I would frequent this place on my ride to/ from visiting my mom in South Carolina (driving from Atlanta, GA). I have spent lots of money there buying the tasty, but OVERPRICED cupcakes. On June 5th I stopped there to get a couple of cupcakes (one should have been free because I had a fully punched frequent customer card). When I went to pay for the other cupcakes I was told that they were the new owners of that location and that my frequent customer card would not be accepted. Now, yes, I could have walked out without buying anything, but instead I paid for EVERYTHING I ordered and I did not accept the new frequent customer card that was offered to me.

Goodwill goes a long way and the fact that they saw I WAS a frequent customer should have been good enough for them to accept the punch card after explaining that they are the new owners. It was ONE FREE CUPCAKE. Was that ONE CUPCAKE worth losing a customer....or two....or more????

You guys should be ashamed of yourselves.

I LOVE SMALLCAKES, BUT I WILL NEVER SPEND ANOTHER DIME AT THIS NORTH AUGUSTA LOCATION SO THERE WAS NO NEED TO ACCEPT THE FREQUENT CUSTOMER...

Terrible experience. We were shorted for a gender reveal. We called immediately after getting home and "the baker was gone and the owner is out for the weekend. " some of our guests didnt get a cupcake.

After several phone calls, and an email we were offered a refund for the shorted items. In our email we communicated we were unsatisfied with that offer. Well, that's what we received. There was no "hey, let us give you a coupon for another time" or "let's give you 25% off for the trouble."

The cupcakes themselves were a mixed bag. The frosting was a good flavor and the cake was fine but our pink and blue cupcakes were baked in a brown wrapper which was an eyesore, there was barely any blue filling (indicating we are having a boy), and there were basic swirls on top instead of the flowers we requested by photo.

Overall we likely would have given this bakery another chance had the customer service been better. There are too many options in the area to consider trying them again after such a negative experience. Especially considering the cupcakes cost a whopping...