Jack in the Box — Restaurant in Airway Heights

This Jack in the Box is one of the worse I have visited, anywhere, and that's saying something cause I travel the US quite a bit. You get a star because you can't proceed without one. If I could I would get you negative stars across all areas.

Number 1 if you can't hire enough people to have your lobby open, just close your doors. You're drive through is like legal hostage taking. I sat in your drive-thru the other night for almost 35 minutes. I would have left if I could have gotten out.

Number 2, the long-haired kid with the glasses was doing his best to manage the drive-through customers, he was the only one working and if I wasn't so irate I would have gotten is name for this post (that's regrettable). The folks in the back were on their phones, showing each other stuff on their phones, and generally unprofessional at best, not to mention treating the guy who was representing you(as best he could) very poorly and unprofessionally!

Number 3, if you can't support UberEats, DoorDash, or the other 3rd party folks in your lobby. Stop taking those orders, okay! Nobody wants to sit for an extended period of time in your drive-thru because you can't swallow the mission impact of call-in orders, curbside, or what have you. You'd do better to close your drive-thru and keep your lobby open and provide great service to those who do decide they want to brave the situation.

Finally, to you and all others owners, leaders, managers, or what have you. COVID was a disruptor, not sure if it was a pandemic or a Plandemic, but regardless, if you cannot make the adjustment to accepting in-person business and online business you failed the test, you failed your team, and you failed your customers. Make the adjustment and be able to address multiple lines of effort in your business or shut it down to the lines of effort you can professionally and with tremendous customer service support! Otherwise you are just hurting yourselves!

Sad state of affairs! Airway heights is growing exponentially the ability to have tremendous prosperity at your establishment is unlimited, but you have to take care of your staff properly, your store properly, and your customer-base and potential customer-base properly. Perhaps you should consider paying your producers more, firing those who are not, and taking more defined leadership role in your business everyday until you get the kinds of reviews you want, instead of the ones you deserve!

Needs Work! I will check back and see if it has improved...

My family and I stopped by here yesterday 09/06 around noon. I ordered thru the drive thru sort of a big order ($41). The girl who took my order asked me if my order looked correct on the screen but I was only able to see 3 of the items I ordered and I said yes. When I got to the window, I was handed a clipboard to sign because I paid with a card. I noticed that one of the meals did not have no pickles,onion, or tomato like I had requested. So I asked her if she could double check the burger before I was handed my order. We decided to stop inside and eat instead eating while driving back home. So we went inside and when I was taking out the food, I noticed that one of the orders I had asked for a curly fry and I was given regular fries. So I told The girl there STORMI to please give me the curly fry I had ordered. She checked something on the screen and said.. well we only charged you for a regular fry, you’re going to have to pay .50 more if you want a curly fry. I had just paid over $40 for my order, obviously I was not worried about a .50 cent charge for getting what I wanted to eat. So what got me is how this cashier did not even care to say “ I’m sorry about this mistake” noo she tells me you have to pay .50 for us to give you a curly fry, and that’s why we ask you if your order looks correct on your screen before you pay. And I requested to speak to the manager just to give him my feedback on how this was handled. So LARRY steps in and I tell me him my order was wrong and I caught one Thing while I was at the window and now the curly fry And instead of just fixing the mistake made she’s over here telling me It was my fault. But he didn’t even let me finish when he said well that is why we ask you to review the order and the burger was fixed at the window. So again it’s my fault because the girl at the window did not hear me when I requested these things .// no apology in part of the manager.. I guess nobody is taught good customer service skills here .. and stormi gave me this nasty look and went to the back while I was speaking with the manager.. but the manager was no better than...

I'd like to mention I enjoyed the food I got and felt it was worth what I paid; However, the treatment I got when I went there wasn't great. I was in the drive thru line at about 8 one car in front of me, no one behind. I pulled up to the 2nd menu and told them I was going to take a minute to decide. A minute or two passed with no one behind me but my baby in the backseat was crying so it was hard to focus to make a decision. Once I made the decision I told them my order and everything looked right on the screen . I pulled up towards the window and the person in front of me was at the window still. They drove away shortly after and I pulled up. The manager walked up to the window and curtly told me that once I pull up to the speaker it starts a timer and so if I don't know what I want yet I should stop at the first menu not the second. The way he told me along with what he said doesn't sit right with me. I cried because what he said hurt and I didn't feel I had actually done anything wrong. It upsets me to think that it would be okay to tell a customer that they shouldn't be allowed to take their time choosing what to spend their money on. On a happier note I really enjoyed the onion rings and grilled chicken sandwich I got. I might got to jack in the box again but not this...