Swensons Digital Kitchen — Restaurant in Akron

I typically get my food delivered via Uber Eats from here and I must say, I was extremely disappointed with the food quality. As a frequent visitor of Swensons, I have come to expect delicious burgers, crispy fries, and refreshing drinks. However, the food I received at this location was nothing like that. The burger was dry and lacked flavor, the fries were soggy and cold, and the drink was watered down.

To make matters worse, this location has consistently failed to fulfill my orders correctly. Every time I have ordered from here, at least one item has been missing. It's incredibly frustrating to spend my hard-earned money on food that is subpar and to have to constantly check my bag to ensure that my order is complete.

In comparison to other Swensons locations in the Akron surrounding areas, this one falls short. I would highly recommend staying clear of this location and visiting the one on S Hawkins and W Market instead. The difference in food quality and customer service is night and day.

Furthermore, I have reason to believe that this location is a "ghost kitchen", which may explain the poor food quality and incomplete orders. If you're looking for a delicious Swensons meal, I suggest you...

So, I regularly order from this place. Because it's locally to me. So it doesn't really make sense that I'm leaving it a one star review, if I order there all the time. however, every time I order here, no matter what day the week what time of day or what I order my order is never correct when I get it and this location really doesn't have very great customer service because they don't have any. It's a satellite store. This means they just take orders online. If you want to complain, you have to talk to your card company or Goodluck with God. For the last year i'd say they have forgotten 1 to 2 items per each order every single time. And I order maybe once a month. Trying to call them about it And it's the biggest hassle in the world to deal with. I would avoid this place. I would not go back and I will not be going back any further. You got my money for 1 year and you took way more than you should have and gave me way less than I Requested. Thanks for your options, but no thanks, I'll just go where REAL Swensons is...

Is there an option for a zero star? I have watched my son work very hard for this company (even in some of the most harsh weather) for over 3 years now. Yesterday he received an email letting him know he was terminated because he did not prioritize am online order over an in person order. The email stated he violated company policy by doing this!!!!! First off, an email to fire someone?????? Not professional at ALL! Secondly putting online orders automatically ahead of in person orders??????????? As a parent of young people, think twice before letting your offspring accept a job with this...