Dunkin' — Restaurant in Alafaya

SO we are visiting from Oklahoma. Stopped to get coffee as we love their coffee and donuts. The food was good. The place was clean. However, my husband's wallet fell out of his pocket when he was getting up, we noticed less than 30 mins. We called immediately, told them the situation. Left a call back number and drove back and got there at 943am. The wallet was on the floor where we were seating at 853am. Nearly a hour. When I called, they said they will look, no one turned it in and they will call back. I spoke with the manager after finding the wallet, upset because someone could have taken it. No way home then, we were worried. She just rolled her eyes at me saying well someone was about to go out there. They were busy. It would have taken all of 1 minute to look, call the customer back. When I told her I can call corporate, she all but scoffed at me. Now I have been in customer service, I understand busy, but this attitude was...

Well this place WAS great when they first opened! Talk about grand opening attitude. Excited and happy. Now that they have settled in for months it has been different. The drive thru lines are ridiculously long and I never understood why til today. So I placed my order. Went up to the window to pay. Got my office and oops something was missing. Well they forgot to add my item. I had to make a second payment. No problem. Then I asked for butter and here comes the third charge. Now they are charging for swirl as well. I mean if they could sell the air they might charge for that too. It just seems as if now it’s all about making money. Disappointed that’s all. I mean look at the presentation of their products when they give it to you from the window. Oh and wait for it. As you order a chocolate frosted. Be prepared. The frosting is...

I have been going to this location for about four or five years getting the exact same drink a large dragon fruit refresher with no ice and a cup of ice on the side probably have gotten 600 or more drinks and today they tell me that I’m not allowed to get The drink with no ice and I have to pay for a large drink and a small drink for $9.82 if I wanted no ice . Like I said, I have probably bought 6 to 800 drinks over for five years. I just feel like this is Highway robbery for $10 just because I don’t get ice. Obviously, I’ll find someone else to go. It just kind of hurtful that a business would do this to you after all the time that you’ve been there. just an FYI, the staff usually there is a very nice...