Jack in the Box — Restaurant in Alamo

Ordered thru the app, sat at a table and asked if we could get our drinks it was taking so long. We were told no, that we had to wait so they could put the whole order out at the same time. So we waited another 15 min for our food, finally came out and they are out of sweet and sour sauce for eggrolls, so I wasted my money on eggrolls I won't eat without sauce. Staff didn't say sorry, just offered different sauces, siracha etc. No, had they mentioned that when we arrived, we would have cancelled the order as I don't like luke warm cabbage without the sweet and sour. Egg rolls were not even fresh, fries were cold, husbands burger was luke warm at best. I was very disappointed. They didn't even offer to exchange me for something else. So I didn't get to eat! I sure wasn't buying more cold food. I won't come back to this jack in the box. We eat out most meals, what a shame that lack of forethought on mamagements part to not have ordered supplies correctly. What other fast food apps do if they are out of something you order, they won't let the order go thru. That would have been a better scenario, or make it right, give me something I...

I wanted to share my recent experience at one of your locations, as I believe customer service plays a vital role in the overall dining experience. Unfortunately, I encountered a lack of attentiveness from the staff. There was no welcoming greeting, and when I indicated I was ready to order, there was either no response or a significant delay. At times, I was left speaking without acknowledgment.

I understand that staffing challenges can arise, but I also noticed that multiple customers, including myself, were being asked to park and wait for their orders. While I appreciate the effort to manage service flow, this practice seems to detract from the convenience and efficiency that many customers expect. Mind you having to wait even a longer period of time and even received the...

Honestly I’m not the type of person to complain I personally know what it is working on the fast food industry. Talking about since I was 14 yrs old worked at fast food till 23 yrs old. I know it can be hectic sometimes, but honestly there were 2 things that I noticed it wasn’t alright at all the first one the soda those nozzles of the coke matchine have to be clean every day, Coke tasted bad honestly. Second thing the way the food was handed to us waiting about 40 min for the order and the way the employee handed the food was like tossing the order through the window of my vehicle turned around and left real quick! It came with no spoon, forks, napkins. Really unprofessional service. Over all the Food...