Olive Garden Italian Restaurant — Restaurant in San Juan

My Boyfriend and I went for our 4th anniversary as we do every year and for once we didn’t eat an entree. I ordered the create your own pasta with angel hair pasta, creamy mushroom sauce, and added italian sausage knowing of the up-charge. I order this exact combo every single time I go to olive garden as it’s almost a comfort food. Throughout the years i’ve had handfuls of mushrooms (as that’s why I like the sauce). This time however, the silly appearance of what wasn’t even an entire mushroom in itself was buried in the pasta that was overcooked. I was incredibly confused wondering if I maybe ordered the wrong thing but the server said that’s how it came. After explaining I assumed there’d be mushroom like every other time i’ve ordered it, she suggested a side of mushroom which I happily agreed with. Only to be presented with a cup of sauce with literally 3 pieces of mushroom that were smaller than my pinky nail. I gave up on the idea of mushrooms and started eating. Again the pasta was overcooked (which is confusing when this is an italian restaurant) and the sausage I paid $4 for, were so greasy that my boyfriend nor I could eat them. I was so unhappy with my food that my boyfriend shared his entree. Also adding when I wanted to order the buchanans pasta or however it’s called with the shrimp and steak, I was warned it’s been the most sent back item of the night and it was considered unappetizingly spicy. The food seems to have hit a downfall after coming here for years (not necessarily this location). Honestly made us decide to break our yearly tradition of anniversary dinners. Paid $80 for food we...

We were told the waiting time was one hour. Even though it was a long time, we decided to wait just to eat there since it had really good reviews. After a little over the hour passed and we asked if our table was ready and were told that they were getting the table ready. Another 20 minutes passed and we asked if our table was ready and they told us that they were going to put to smaller tables together for us. Then they told us that if we were okay to get booth table. Since over an hour and a half had passed already we said yes to it but still it wasn't ready. At that point we were beyond mad for making us wait for soo long. We ended up going to another Italian restaurant down the road but not before letting the manager know about the awful service they had. She tried to apologize and offered us free appetizers but we were so fed up with the bad treatment that we rejected her offer. Furthermore, we were not the only ones that had been waiting for a long time and what's even worse we saw big groups of people leaving and people getting there way after us that got a table while we were waiting. It was a terrible experience and if you can avoid going there, I highly suggest you look for better places to eat. We went to a restaurant 5 minutes down the road that had way better service e and real authentic...

Went in for lunch with my husband and was greeted by a wonderful young lady Fatima. She took our order and answered our questions on the different soups. Throughout this interaction she was smiling and giving us great customer service. Now I do want to mention that several minutes after taking our order she got a very stocky middle age man that obviously wanted to impress his date and complain on this young woman. The gentleman spoke in a high tone to management on his displeasure. The young lady handled herself with such grace she continued to wait on us very courteously but obviously taken back about the encounter. My husband and I assured her that she was doing a wonderful job and to shake it off as it was obvious the older man was being a jerk infront of his “younger date”. I want to congratulated that wonderful waitress who continued doing her job without letting that man get the best of her. She showed so much maturity. We left there very satisfied with the meal and great customer service. Will definitely be going back! Olive Garden you have...