Papa Johns Pizza — Restaurant in Alaska

I ordered a NY XL pepperoni with an extra garlic sauce. I ordered at 5:48mand at 7:39 as I was calling to cancel the doorbell rang. I paid and set the pizza on the table, opened it to find a cold pizza. Cheese was already hard. Even though I ordered two sauces, only one came and it was spilt on the box. The box was coming off on the pizza when you moved it. So I call only to wait on hold the entire time it takes me to drive to the store on old Seward. As I pull up I see a deliver driver outside vaping and another employee smoking a cigarette. One guy inside was making pizzas. He did not say anything to me for over 5 mins. I had to ask if someone was going to acknowledge me or help. He could hear I was on hold. After I explained to him I’d like it remade he basically told me I was wasting his time and other pizzas were falling out of the oven because he was taking time to talk to me. He then said papa John’s don’t care about they quality or they would hire more workers. I get that but 15 mins later, I’m still in store. Waiting. He just came to tell me my pizza will be ready in 7 mins. Also, made sure again to re-mention that’s how...

I order online every time so I can use their 20% off. We get the same thing every time medium pepperoni pizza. Its not greasy like pizza huts gets. The crust is good enough that we eat it and not just automatically set aside for the dogs. We pick up our order I’ve never waited more than five minutes to be rung up. Less than half a mile away from where we live so it’s convenient. It is a little tricky getting into the parking lot if you haven’t done it. There’s a Meridian on old Seward right outside the parking lot so you only can get there from one side of old Seward. If you know where Starbucks is on the corner of old Seward and diamond, its on that same side of the road heading away from diamond mall. I probably just made that a lot more confusing but check out the map here on Google to see what i am...

Very disappointed... Ordered pizza at 6:15, then the lady shows up at 7PM with the wrong pizza and makes an excuse that she was overwhelmed. Ok fine... but then without telling me where shes going, she leaves for another 15 min before returning with our pizzas. At this point 7:15 with "warm" pizza. Then she doesnt have a pen so I can sign the receipt. Then she makes an excuse that she was lost and was late when in fact she was here 15 min before with the wrong pizza. Sorry for slamming your door in the face when I had to find a pen. Next time Ill eat at dominos because at least Ill get something for their screw up... What a joke. Now Ill go eat my "warm" pizza... Go to dominos or...