Kaiyo Sushi — Restaurant in Albany

I called in for take out and they put my food on plates for dine in before I even arrived? No one greeted or acknowledged me for about 10 minutes then waited 30 minutes inside for them to pack my food that was sitting on plates… into to-go packaging (this was about an hour after I originally called to place my order). Had to confront them about slow and chaotic service as they were confused about a simple two item order. Even more so, a girl with short red hair made racist comments about their own staff in front of me plus a mom with her young son. Overall the whole place oozed with incompetence even with about 10 people on staff on a Tuesday night. Service and food quality has gone under with their new management. Will not be spending my money here ever again. Edit: 3/28/23 It was not a busy night at all. It was a Tuesday and it was dead in there. Maybe 3 customers besides me. Also, I heard a blatantly racist comment by one of your servers: the girl with short red hair. She made a comment towards one of the sushi chefs who is of Asian origin, saying he doesn’t speak English so he wouldn’t know anything about a problem they were having. Kinda crazy. Again, I stand by my original review, and you should really look into hiring non-racist, decent people who actually understand how to run the place. Ever since new management came aboard, it’s been a...

I want to start by saying my husband and I eat here all the time and have always had wonderful service and tonight was no different on that aspect, Sage is always a fabulous waitress and we adore her, what was different was the “Karen” that came in and was horribly rude and actually way out of line and her actions of aggressiveness towards the waitress where actually enough to have the police called on her. This “Karen” was asked to leave by the staff of the restaurant and multiple customers told her it was time for her to leave because of her actions. To the “Karen” you know who you are is that really the lesson and example you want to teach and set for your children? I know as a mother I would never act the way you did tonight uncalled for. Now with that said I’d like to say how wonderfully the waitress Sage and manager Rebecca handled the whole thing and just how wonderful and kind they have always been to us when we come in. We will keep coming back and we will continue to recommend you guys to everyone we know. Thank you for your...

I was excited to try this place, but unfortunately had a poor experience. I have never seen servers and chefs lose their cool like this, or really ever. It was wild to see the servers talk so horribly to the chefs. I mean screaming and borderline breaking down. I was extremely uncomfortable watching this behavior. I was hoping they would just come take my order so I could focus on my food but they never did. After grabbing one roll from the conveyor belt I had to ask for chopsticks, wasabi, and ginger. The roll wasn’t too bad actually but a bit fishy in my opinion. The vibes of the place due to the words from the servers, paired with overall awful service, I decided that was enough. I’ve never left a restaurant early until Kaiyo. Other customers seemed noticeably uncomfortable too. I’m a mellow person and it takes a lot to get to me, and I could not stand to pretend to enjoy...