McDonald's — Restaurant in Albany

The employee's were kind of rude. They did not act like they wanted to serve you or do anything. They looked upset every time you asked for anything. The food was not fresh and was cold. When asked to replace it one woman was very kind and nice while the others were just plain rude. The cashier at front counter did not have a good attitude, gave rude looks, did not ask if we needed anything, and just didn't do a good job at all. Lastly, I'd went there because my 2 year old daughter wanted to play and it was supposed to be her fun thing because of the rainy weather we've had for a week or so. The kids in that area were very disrespectful and very bad. There was children too old for the play area that were hitting the younger kids in the face and just beating on everything. They kept blocking the entrance so the little ones couldn't play. They were running through the restaurant area as well. They were just hollering and acting like the entire restaurant was an outside playground with no respect for anyone. The parents were not watching the kids and I believe some of the kids that came in were just dropped off with no adult supervision. The employees should have handled this situation by asking the parents and kids who were acting badly and not following the rules to leave because the paying customers with kids had to make their kids leave because it was unsafe situation. The customers inside without kids were even upset because the older kids taking some of the younger kids running and screaming through the main area. It was just horrible environment all around. Now I've been here before and not had this problem. The only complaint I usually have is the lack of respect and good customer service from some of...

Okay where do I start? Oh yes! We've order at this place near slappy and said our order of what we wanted. quarter pounder burger (3) and a Frappuccino and sweet tea (3) and instead of what we what we got is correct, but the instead of Frappuccino I got a Capaccino. I and the family member noticed that there's no straws, so we asked the guy look at us and turn and give us one straw. Before even all that happened, they just played around as we hear in the background of the drive thru and not only that watching one of them who had their back turned not bother by the customer that is waiting for their order. To even describe what they're talking about would be irrelevant. The point I am saying it's that you didn't get my order right and never in my life have you just handed us four drinks with no straws only for us to ask for said straws you give us "one". Customer service is poor in communication and lack integrity of working in a fast-food place. If this is the kind of style of behavior, you wanted to represent Mcdonalds by all means go for it you not going to get any good reviews and you're asking to be replaced by AI. How can you get the order wrong is beyond me. I'm not hoping for it not get any better.

Also, the bag they give us fell apart as I carry drinks and the family member carries the bag which gives in and drop all the food on the stair steps. Burgers were okay, but most of the fries of what we can salvage that is not on the ground is not. You guys need...

First time here I placed on online order and it was like I had asked a caveman to explain string theory. All I had was a 10 piece mcnugget meal and 2 pies for dessert. Well they didn't have any pies, would I take a cookie instead? Sure, chocolate chip is fine. Oh they are out of chocolate chip but they have oatmeal raisin. OATMEAL GD RAISIN?!?! No thank you. So I got a milkshake and when the employee handed it to me she left a giant drip of chocolate syrup all down the side of the cup. Asked for buffalo sauce and ranch, got honey mustard and bbq. Meanwhile the employees are literally screaming across the restaurant at each other about if they can give me a refund or not (they didn't, despite me asking repeatedly for one).

Just attempted to go here for a second time after a movie. Google says they are open 24 hours but when we got to the drive through at 11:45 we were completely ignored for 5 minutes (not even a "sorry we are closed" recording). When I pulled up I waved repeatedly and got ignored so I finally knocked on the window and in a super rude tone the woman standing closest yelled "we closed!!!" I yelled back through the window because they wouldn't open it to just talk to me asking what time they closed and she said midnight. I told her it was 11:50 and she shrugged and turned her back to me.

This mcdonald's is garbage, if you are deciding between eating here or out of the dumpster at the oyster bar across the street, go with...