Tropical Smoothie Cafe — Restaurant in Albertville

Three strike outs in one month, we're done! have been coming to this location for the last three years and was usually satisfied until now. Three visits in 1 month with less than poor service. three weeks ago went in for smoothies and Chicken pesto. Got smoothies and watched as our pesto's sat on the prep counter while the three girls were gossiping and laughing until I asked them to please finish our order. Last week we came in and ordered two Mango Monsoons and when they arrived divided up in four kids cups. We were advised they had run out of large cups and that was why they were in the kids cups. That might be something you want to let the customer know in advance. Then come to today and we walked in and walked to the register. we were not greeted at all. The girl at the smoothie area was talking to a young Hispanic girl in the food prep station. She then walked right by us not acknowledging us at all to where the Hispanic girl was. She continued her personal conversation, laughing with the other girl until my wife said, hello can we get some service? The girl then came to the register and stated , what do you want, still looking back toward the other girl? My wife ordered Two Mango Monsoons and paid for them. When the girl brought one out, my wife advised that she had asked for two. She stated well, I only rang one up so I need to ring up another one and walked to the register. I told the girl that's why you needed to be paying attention to a customer while they order, at which point she smirked and looked back towards the back again. I told my wife, forget it, I didn't want the smoothie now. I told the girl I wanted to speak to the manager and she went back and spoke with the now two girls in the back area. A young lady then came out and advised that she was the manager. I advised her of what had just transpired and she had little response. I asked her if the owner was there and she said she had just left and wouldn't be back until tomorrow. I advised that I would leave my name and number and wanted the owner to call me back, which I did. I then asked for the owners name and was given Jennifer. I asked for the young lady's name that had said she was the manager and she gave me a name, which I spelled out asking if that was correct. She advise no it was not and I asked her to spell it for me, which she responded, no its fine the way you got it. We then left advising that I will expect a call from the owner. Either way this is the last visit to Tropical Smoothie of Albertville. This from a minimum of three time a...

I stopped by for the first time today. I ordered a buffalo chicken wrap and a chipotle chicken flat bread. I got the kale apple salad as the side for both sandwiches. I also ordered a Bahama mama smoothie. I got home opened the bag and found I was missing the buffalo chicken wrap. I drove back and pulled straight up to the drive thru window. Before I could say anything the girl asked if I was the one that ordered the buffalo chicken wrap. She was super nice and very apologetic for the mistake. They had the sandwich ready to go. They gave me another salad even though I told them I got the two I ordered. I was annoyed that I had to drive back. Gas is not cheap. I’m old and cranky as it is. But I want to say that I often do not see that attitude with younger people today. All it took was a simple and sincere apology. And all was good. Not a big deal. Again, they were very nice about. It was easy and quick. No argument. Which was appreciated. And by the way, the food was delicious. Definitely recommend trying it out. Not...

I’ve visited this location several times, and unfortunately, the experience is consistently disappointing. The staff often come across as unprofessional and lacking basic customer service skills. Orders are frequently incorrect or sloppily prepared—when I order a wrap, it's usually tossed onto a tortilla and barely wrapped, as if done with no care or attention.

The atmosphere feels rushed and inattentive, and many of the employees seem disengaged or indifferent toward the customers. There’s a noticeable lack of training, which reflects in both the service and food presentation. That said, I have encountered a few team members with a better attitude and effort, which is appreciated—but they're the exception rather than the rule.

The only reason I continue to visit is the convenience of grabbing a low-calorie meal with a protein shake, but the overall experience leaves a lot to be desired. I hope management takes steps to improve staff training, customer service, and consistency in...