Chick-fil-A — Restaurant in Albuquerque

This Chick-Fil-A is weird. They got rid of ordering at the counter, so now you have to use either the GrubHub app or place your order at a computer kiosk in the hallway. This takes a LOT longer than it used to when you could order with a person at the counter. Just today I ordered a single sandwich and Grubhub said 6 orders were ahead of me and my order would be ready in 5 minutes, but when I showed up there were more like 12 orders ahead of me and I didn’t receive my food until 17 minutes after ordering. Previously when ordering from a person at the counter, my order never took more than 5 minutes. This new system is atrocious.

This is all very strange considering that CFA has their own app for ordering ahead of time, but the app doesn't show this location. Why complicate things like this with Grubhub as...

I never place reviews on places but the manager was extremely rude all i was doing was looking for my drink and he slapped my hand saying not to touch his cups??? I responded by sir i’m sorry but don’t touch me that’s extremely rude. Idk crazy interaction i could believe him not only touching me but arguing with me. I didn’t want to make a scene so i left but honestly just rude and i was taken back because Im always kind to service workers . Never eating here again. Chickfila check your staff especially the...

This was usually my go to at the sub, but probably won’t be going anymore. The worst customer service I’ve ever experienced. The employee named Rudy threw a tantrum because I told him I didn’t want a drink after I told him what I wanted. A literally temper tantrum. The most rude chick fil an employee I’ve ever seen. All because he had to start the order over, which took less than 5 seconds. Obviously respect and kindness isn’t a quality for...