Saggios — Restaurant in Albuquerque

I have been to this restaurant as a kid before the painting and expansion of the dining room. I have to say that the food and presentation has seen better days, but my biggest criticism is the SERVICE IS BAD! I have worked in restaurants as a cook, server, bartender, shift lead, and trainer, but my past 5 or more visit have all been awful.

Awful, awful, awful! I would have to say this place has some of the rudest, non-charismatic and a look of general annoyance out of all the restaurants in Albuquerque. There is some bad places to go eat in Albuquerque, but somehow Saggio’s has officially taken that title for me. Boy, I hate to say that, because this used to be one of my favorite places to eat with some of my best memories. My visits have been further and further apart.

On my most recent visit, me and my girlfriend simply went in to buy 2 chocolate cannolis. With absolutely zero line a woman at the counter saw us come right up to the counter and she turned around and start preparing food. We were not greeted at all or even acknowledge at all. And I completely understand that what she may have been doing was important to her, but customer perception is everything. Come on Saggio’s, that’s Running A Restaurant 101! In the meanwhile the lady kept coldly staring us in the eyes, but still zero acknowledgment. After waiting for about 5 minutes there was now about 3-4 groups behind us in line.

Here’s the kicker, after waiting 5 minutes and having zero acknowledgment, we were standing directly in front of here, she leans here body and head sideways and waves the guy behind us to come up to get him a refill. JUST SAY I’LL BE RIGHT WITH YOU GUYS, literally the smallest thing you could do!!!! She never took our order because an older gentleman walked up and then took our order.

Bottom line, the staff work ethics and behavior are the worst in town. I have been into bad fast food restaurants with very shady employees that know how to great a Guest in 10 seconds from walking in the door and ensuring that they will be right with you; unlike, no greeting and 5 minutes has passed.

Last thing to add, the food tastes just like the surroundings vibes and attitudes. I remember when the old owner was still alive. He’d visit every table and ensure that the food was up to his par. Ow you have to beg just to get someone to take your order while you feel like you are inconveniencing them at the...

You really can't get better pizza for a better price than Saggios. It's gourmet pizza at a Pizza Hut price and its even cheaper if you join their rewards program as they are very generous with the promotions and discounts. It really is gourmet too, I've worked at a few pizza chains and the major franchises all pretty much get the exact same ingredients however Saggios has noticeably higher quality ingredients that seem to be mostly from scratch I assume because I haven't tasted anything like it anywhere else. Their Milano pizza is easily the best tasting, most quality pizza I've ever had for that price, highly recommended. Also their marinara sauce is probably the 2nd best I've ever had. Honestly everything there tastes fantastic and it's all priced extremely fair for the quality. The Legion Pasta is another excellent entree there that is about as good as it gets for that price range. Long time Saggios customers probably know that there has been a change in management since the pandemic, there was a bit of a transitional period where the quality and service suffered a bit but i can say for sure now that they have definitely returned to their former glory. All the recipes taste exactly the same and the new crew has everything running smoothly. I've noticed that for the most part the only negative reviews for Saggios are regarding wait times or service/order mistakes...well, that's to be expected because the place truly does have some of the best food for the best prices and therefore they get pretty busy at times and mistakes are bound to happen when you're dealing with that many orders. Personally I think they do a great job keeping everything running well and the few times there's been small mistakes they've been totally cool about correcting them. Can't recommend Saggios enough for Italian food,...

Usually the food is really good here, however today we ordered a garden salad and they gave us the pasta salad not to mention we went to try to take it back and they said we opened it and we did not open it. Then we decided to maybe keep the pasta salad and then we noticed that there was no broccoli in the salad and that's specifically one of the main ingredients for the salad. I asked for artichokes on my pizza and they told me that they couldn't do it anymore since I had already placed my order and I told them that if they were going to not prepare my slice of pizza the way I wanted it that I would just cancel my whole order. So then they ended up adding the artichokes and charging me for them which I do not mind at all. However they ended up just throwing the artichokes on top of my pizza which they were slightly cold they weren't even hooked with the pizza. I ordered the same thing every time and I was very disappointed. There was barely any pesto sauce in the salad and also come on we specifically came to this location because they offered a point program and my mom uses that program and they did not allow her to use it. She's already come a few times in the past few weeks and they keep telling her to come back another day. So my point is what is the purpose of them having a point system that they don't honor? Also the people that work there I ended up asking for a side of broccoli since there wasn't any in my pasta salad and they gave me a half around mccinful with maybe like four pieces of broccoli and the guy that handed it to me said he sorry that they'll get mad at him if he gives me...