ICICLES — Restaurant in Albuquerque

I’d like a call back from a district manager. My family and I visit this establishment weekly. Spending about 50/60$ every time. (Central location) my kids enjoy the entertainment aspect of it. (Watching someone make their favorite ice cream) the last 3/4 times we’ve been there, we’ve been served by a girl who I now know to be named Zoey. We ask questions, she acts like she doesn’t hear you and if she responds it’s not with words but instead a nod and a displeased look. My kids like many others like to watch right up front by the glass. As they look on with excitement, she gives them rude looks and rolls her eyes. This ice cream is not bad but also not very cheap.

For a company who prices themselves on “customer service” they need to take a look at reinventing their hiring wheel. This girl (Zoey) shouldn’t work here, it gives this company a bad name/look. A business will not last these days with this type of service. Unfortunately, shes there very often. I’ve heard other customers say she is rude/disrespectful. There’s never been a time she had good energy or customer service.

There was a younger gentleman with longer blonde hair. He was kind and talked to us while we ordered. He seemed new and even he had a smile on, he was kind. You need more people like him around.

Let us know when she’s been...

Icicles, with their cold stone ice cream, is a true ice cream lover's paradise. This unique twist on traditional ice cream adds an extra layer of excitement to your dessert experience.

The highlight of Icicles is their interactive approach to creating your own custom ice cream flavors. Watching the skilled staff mix your favorite ingredients on a cold stone creates a spectacle that adds to the anticipation of enjoying your personalized treat.

The ice cream itself is a creamy, dreamy delight. The flavors are rich and varied, with numerous options for toppings, mix-ins, and sauces. Whether you prefer a classic combination or want to get adventurous with your choices, Icicles has you covered.

The ambiance of the store is modern and inviting, making it a great place to hang out with friends or enjoy a sweet indulgence on your own. The staff is friendly and accommodating, happy to provide recommendations and answer any questions you might have.

Icicles is more than just ice cream; it's an experience. It's a place where you can let your creativity flow as you design your perfect dessert, and every bite is a delicious celebration of flavors. If you're a fan of cold stone ice cream, Icicles is a must-visit destination that promises a delightful and...

I would like to start this review by complementing the young woman with blonde and black hair who worked last night 07/14/23. She has some of the absolute best customer service skills that I have seen. If I could leave a comment or review for the two customers, John and Heidi who recently wrote two reviews I would give them 0 stars. Watching two adults degrade a young woman to the point where she started crying was awful. She was respectful kind and did her best to resolve an issue that was out of her control. However the woman continued to scream at her while her husband watched. Two adults with children should never use this behavior towards another human being. How would they like it if someone spoke to their children like that. If I could post the video I took of this situation I would! People who treat hardworking people with such disrespect is despicable. I am very proud of the young lady that did her best in a situation that should have never happened...