Cheba Hut "Toasted" Subs — Restaurant in Albuquerque

So, I have been to this location multiple times. It was gradually getting worse. Items kept not being fulfilled. However, tonight was the worst experience I've ever had. Went to work at 5am, got off at 7 pm. My wife asked me to order subs. We have never had less meat put on our subs here before. The flavor has almost a hundred percent changed. I have a two year old daughter who happens to love peanut butter and jelly.... Not only did I list it for her indicating she was obviously a baby.... The tinfoil was wrapped around these sandwiches so tight that they were inside of the sandwiches, and pulling peanut butter and jelly out of tinfoil proved difficult My daughter started trying to take bites from the peanut butter and jelly sub, and I noticed she was having a very hard time. For whatever reason, tearing the bread by taking bites. I went to go and try and split the sandwich in half. And the bread was just very stuck together if that makes sense. While I went to go and get a knife. I had noticed two to three fairly long strands of hair. If these hairs were clearly black. My daughter has light brown hair. So obviously, that upset me even more, and I ended up throwing that one away and making her a peanut butter and jelly sandwich here at home. I ordered the dank sub like I always. This time, I think it had one of the worst flavors i've tasted. Opening up the sub. I also noticed basically only a couple of slices of meat in the sub. My wife orders the same thing every time as well, that being the Midwest best.... again, the meats and other garnishment were slept into the sub, again almost minimal quantities of meat, tomatoes were soggy and limp, as was the slender slice of pickle. Again, Flavor was just not there. 14.09 for hers, with that quality or lack there of, mine 14.84, the worst dank sub I've ever had from there, hair and basically staled bread in my daughter's PB&J???? TF!? Now.... I waited to get to the restaurant to order our drinks, chips, and dessert... my bad, I should have tasted the kool-aid first, mainly water..... The cookie was good, and obviously, the chips come bagged. 53.67 was the total with the two receipts added together. The online order is 35.47, plus I gave a 5.00 tip.... because normally, I never thought I'd be this disappointed. You can't just charge these prices, then cut the quantities in under half of what it used to be, and for half the quality it used to be. It is very disappointing to work all day, pick up food that should have been the high point of my extensive day, and come home to have to make food anyway.... very upsetting.

And come on guys, the PB@J was clearly for a kid..... put your hair up and get some fresh bread so they don't rip out their new teeth or choke on it.

I would also highly suggest, especially for takeout orders, to stop tapping the bags closed so the customer can't sit there and confirm the order before leaving. If I'd seen this before I left the resterauant, I would not have left. Also, you guys have to do better with that tinfoil. I shouldn't have to pull pieces...

Update* Sorry for the long review below but I went back there today because management responded to this review I posted. It was fantastic. The people that work there have always been so cool. I knew the food tasted good it was just getting It right. Lol. By the way, I know a lot of people that love this place so it’s not just me saying it’s good.

I tried this place twice and they some how always serve me cold food when it’s suppose to be warm and they messed up my order each time. I don’t have any special instructions. I order what’s off the menu. I got nachos and they literally put cold nacho cheese on my nachos that tasted like it was from the can. Lol. Never seen anything like that. I’m glad I tried it but maybe it wasn’t meant to be. Other people seem to love it so I’d still try it out. I’d just make sure I went in person and don’t get delivery because I’ve had 3 friends have really poor tasting food by the time it got there. Wouldn’t blame this on Cheba though. It’s just the nature of delivery. We were going to see about catering with them through my work but it just doesn’t seem they would be able to handle 50 plus people. I’ll give it one more try because it’s just not fair to judge something with such a small sample size especially since a lot of people...

This was the first time I ever eaten at this location. Not sure why this location requires you to pay over the phone before you come in store, but I thought that was a little weird when I picked up my order no one greeted me and told me welcome in and as I was trying to assemble my drink, I literally accidentally knocked over The drink tray that holds all the unused liquids from the drinks that people pour, and there was a worker right there when I dropped it he didn’t ask. Are you OK or Sorry that happened. I stood there in silence for a couple seconds. He didn’t say anything and I apologized immediately after realizing. He didn’t say oh it’s OK. My bad it happened. Nothing you can tell. He got annoyed. Why it’s not like I’m a child sitting there trying to throw things around and make a mess I accidentally did it. Sorry you had to mop up a spill at your place of employment there’s 1 million jobs out there that you can work out where you don’t have to be around people maybe he was having a bad night but also too I was a paying customer it’s not like I did it on purpose. He could’ve had more compassion and been a little bit more respectful, and professional. This is the last time I’m coming to this location. People sucked and service sucked. The food...