Burger King — Restaurant in Alexandria

coming from out of town we chose to stop at this restaurant, this is the worst experience i've ever had at a fast food restaurant. when we walked in the place was nasty and very dirty. the person that took my order demanded that i tell him what i was going to drink. he didn't need to just know the size of my meal. what does it matter what i'm going to drink? i fix my own anyway. i may tell you one thing then decide to get something else when i get to the vending machine. the food preparer that was in the back was laid from the wait own on top of the counter playing on his cell phone. when he seen my order show up on the screen he rolled his eyes the got up and began preparing my meal on the counter he was just laying on without cleaning it. the person that took my order messed up when he put it in so he walked over to the other person that was preparing my food and told him that he messed up and what to do to correctly prepare my order. they had a few small words between them. when i got my order it was wrong so my husband went to get it corrected they told him that it was prepared right and that he needed to check the other burger before he went demanding that things be fixed. so i walked over there with both burgers and showed them that they were prepared wrong and asked for them to correct it. the person that originally prepared my food instantly said that he was not fixing it again and that i was hiding the rest of the food because he fixed it right. now just to clear things up the original order was one whopper with lettuce and mayo only add bacon and cheese. the second burger was a double meat whopper with mayo and cheese only. the burgers that i got were both made the exact same and had lettuce mayo bacon and cheese. the person that prepared my food told me that i had to leave the store and that he wasn't fixing my order. i told them that i was not leaving and i wanted my order fixed properly. i had to get my receipt to prove my order and that i can understand. they had to get someone else to fix my order because the original person walked out the store and immediately got back on his phone. he was more worried about playing with his phone then good customer service. the comments from the staff and other people that were in the store got so bad that we had to pick up our food and walk out. i have never in my life been treated like that. i hold greater respect to people. i own my own business and i strictly enforce with my employees that no matter the situation the customer is always right and you do whatever it takes to satisfy them. they are the reason you get your paycheck. i will never be back in that store. i am also contacting the owner of the store and letting them know what kind of people they have...

12/26/2023:

(MacArthur by Bingo hall)

What is going on? If you close early, run low on food items, or are having communication issues with the speaker then you should let customers know by either placing a message on the menu board or physically verbalizing it to customers. But what is NOT acceptable is allowing customers to sit in front of the speaker and not say anything until the customer becomes frustrated and drives off. This should not be common practice for a well established franchise or any business. Do better.

Update: Idk if my review made a difference but I noticed BK making improvements at the restaurant.

If that's the case another suggestion I have is making the restaurant more accessible from the highway.

Your food is usually fresh and hot. Since MCDs have changed some of their recipes I don't eat their as often.

Older review: BK actually have some good food, especially breakfast. In my humble opinion their breakfast is actually better than MCDs. And I like both places.

My opinion is: BK sausage biscuit and sausage croissant sandwiches are softer and buttery compared to MCDs hard breakfast sandwiches. However, MCDs hash brown can't be beat. (Again, my opinion.)

Idk what BK is doing wrong. Because McDs is busier in the mornings. Maybe you guys need to update the outside of the building or something. Idk. But your food is definitely better in some aspects then your...

I rarely give bad reviews. With that said, our order was very disappointing in many ways. First off, the wait time on the drive thru was very bad. I'm patient but it was like 5 minutes to even order. It wasn't busy at all. There was one car in front of is. So I'm not sure what the problem was. Well when I finally got to order the lady who took our order was rude. After everything I said, she would immediately say is that it. I'd barely get anything out before she'd say that. She said it probably 8 times. I already knew exactly what I wanted so it wouldn't have taken that long if she would have just left me order like normal. Well when we finally get our food, it's over cooked...BAD.. probably the first time in my life that I didn't eat The entire Whopper. Btw they forget cheese on both of or burgers. The cheese sticks, chicken nuggets, and onion rings we're all burnt. I specifically went there for the onion rings. I was so disappointed. I've been to multiple Burger Kings around the country and 99% of the time it's amazing. But this time it was not. I'd recommend not going here till they get...