Raising Cane's Chicken Fingers — Restaurant in Aliso Viejo

We loved it in Texas when we sas in California we were Happy. Went twice in Calli. Night before then Sunday for lunch. Great Chicken but Staff fussing over a 3u cent sauce. Our Combos came w/ 2 CAINE SAUCES. CASHIERE THEN MGR GUY. FREAKED OUT OVER SAUCE. WE DINT GET OUR 2ND SAUCE PLUS CHARGED US FOR A HONEY MUSTARD WE DIDN'T ORDER. Gu STILL...DIDNT REFUND THAT EXTRA SAUCE EITHER...BUT UNLIKE HIM...IM NIT GOING TO FIT OVER 40 CENTS. OVER ALL IT IS GREAT CHICKEN. CREW LEADER,...YOUNGER GUY RUINED LUNCH. MY FOOD WAS COLD SOMEBODY HAD TO COMPLAIN. COMPLAINING TOOK AWHILE,... TO THE MANAGER BOBBI. SHE WAS GREAT. TOOK CARE OF PROBLEM. AREA MGR MISS BOBBI,... BOUGHT OUR MEALS I STILL HAD COLD FOOD... GOING OUTSIDE SO I COULD HEAR HER ON MY CELL,... TO COMPLAIN. WENT WITHOUT MY LUNCH... BUT AT LEAST NOT CHARGED FOR IT. THNX. MISS BOBBI ,YOU TRIED TO ROCK 🎸 THE SITUATION. THAT CREW LEADER GUY NEEDS WORK ON CUSTOMER SKILLS AND BEING COMBATIVE. IT JUST WAS SO STRANGE. I FELT VERY WEIRD & UNCOMFORTABLE,... NOtT TO MENTIIN THAT HE HUMILIATED US AT THE COUNTER. ALL THE CUSTOMERS WERE STAREING. IT FELT LIKE TIME STOPPED. LIKE THEY ALL WERE WAITING...WILL SHE PAY 80 MORE CENTS??? Or... WILL HE GIVE HER THE TWO LITTLE CAINE SAUCES DUE THEM... HORRIBLE. AND RUINED A NICE SUNDAY LUNCH. STANDING AT COUNTER ARGUEING WITH A KID,... ABOUT US GETTING OUR 2ND SAUCE (THAT COMES...WITH THE COMBO) AND... TRIED CHARGEING US ,... 80 MORE CENTS. A BUCK...IS NOTHING...BUT... THEN AGAIN,... IT WAS WRONG. CUSTOMER IS ALWAYS RIGHT KEEP THE PEACE IDK. IT WAS JUST WEIRD. SAUCE. 🙆 REALLY???💁 FURTHERMORE, HE REFUSED TO GIVE US EACH A SINGLE LITTLE CAINE SAUCE.😳 WE STILL...ENDED UP PAYING FOR SOME DUMB LITTLE SAUCE. LOVED THE CHICKEN HOWEVER,... IT SOUNDS AND SEEMS TRIVIAL. IT DID NOT FEEL TRIVIAL. IF IT HAPPENED TO YOU... IT WAS QUITE AWFUL. WE WON'T...

My 15 year old son likes to eat here with his friends often the other day they double charged him for his meal $12.16. it doesn't seem like a big deal but when you're only 15 and you don't have a lot of money of your own it is a big deal. My son didn't notice it the day of but he came back the next day and told the guy what happened. The guy who was a young person basically shrugged it off and said oh I have to get my manager and it's kind of a big deal. Unfortunately my son did not speak up for himself and said okay and didn't push for any more help. So I came with my son's card a screenshot of the bank statement showing that the card was double charged and canes told me that they could not give me a refund because they only do it on the same day. This is really ridiculous. Train your people to do their job correctly the first time bottom line. I go to Chick-fil-A I go to In-N-Out all the time for years I don't typically get double charged and if I did get double charged I would notify them and they would make it right canes would not make it right the only thing they told me to do was email their corporate office because they said that is their policy. I think that's ridiculous which is why I gave them a bad review because that's not good customer service I even had the proof right in front of me and they still wouldn't give us the money back that they double charged my son. Yes, it's a lesson for my son to always pay attention what you're being charged and to always advocate for yourself and don't shop somewhere that has a crappy policy when they screw up and can't fix it.

To update my review I would like to say that I did end up getting a hold of the corporate office after calling them two times and emailing them once and finally was able to get a refund and the corporate office was very apologetic about...

Well it was ‘everything’ when this store location first opened however.... 😬 I feel that it has slipped in its ‘quality’ over the past ~(approximate) year. At first the lack of menu options did not bother nor concern me at all 💯 although lately, that alone I would consider one of my major disputes, issues, & gripes moving forward. Also I feel like the chicken strips/fingers have become at time gristly🤐🤢🥴