Luna Grill Aliso Viejo — Restaurant in Aliso Viejo

I came in to pick up my online order. Another man came in at the same time I did. A worker was sweeping the floor and greeted me enthusiastically.

I could see my order was done so I stood near the cash register. Still the worker continued to sweep the floor. His supervisor had to verbally instruct him to stop sweeping and attend to me and the other customer.

Weirdly, although I was standing near the register, he decided to take the other customer's order. So I walked over, peeked in the bag, verified it was my order and got ready to take it away. The worker, Angel, snottily snapped, "Next time you have to wait!" Well, I did wait while you swept the floor and the other customer looked at the menu.

Maybe I was wrong to try to take my order, but some fast casual places let you grab your order and go.

EDIT TO ADD: I've bumped up my stars a couple notches since yesterday.

The manager called me today and explained they don't allow customers to collect their own online orders because they've had a serious problem with theft. So I was definitely wrong to try to collect my own order; however, it doesn't explain why Angel ignored two customers to keep sweeping. It also doesn't explain why Angel snarled at me instead of calmly saying "Please wait ma'am." Maybe he was having a bad day.

The manager apologized and sincerely wanted to make it right. So I will happily come to Luna Grill again soon. If the service is better, I'll revise my...

Food is ok, but most pathetic staff and manager. Their app doesn't work and even if you order from door dash ,it never reaches them.

Wasted an hour to get food twice.

Also when i received the package, the oil from harissa sauce was leaking and it cover half of the paper package, went back and informed the staff that there is something wrong, and he need to look at it. the person who picked up the package took it and spoken to other staff and in loud noise mentioned that this guy is just not going away, there is nothing wrong in the package it is just a leakage and then just simply transferred that content to another paper bag which leaked again by the time i kept it in my car.

this shows how bad the staff is here and they don't really care about customer. the moment , you expect them to perform. they will go in to abusive behavior. company behind the staffing doesn't work on getting the background check of the people or train then to behave in well mannered way.

Apart from that the food was not the same as i asked for , they gave tzazitki instead of spicy tzazitki on the side. over costly falafel. size was possibly the tiniest you would ever have got in any restaurant.

the quantity of food have been reduced by 1/3rd in the past one month.

in short , this location is all messed up and the brand name for this messy place is...

So, I used to be a fan of Luna Grill Not anymore Today we went there and we ordered a Mediterranean Salad with chicken (which was supposed to be included in it, per their menu) but they charged me extra $12 for their “special chicken kabab” which I didn’t order and called it good. Our order for 2 chicken salads cost $50 😅 Which made me wondering hmmm. Wow why Luna is so expensive all in a sudden!!! It wasn’t a fine dining 🤔 Unfortunately I was very hungry and after I ate my food I asked them why did you charge me extra for chicken? Isn’t it already included in it? She said oops, you should’ve gotten two chicken or it was supposed to be replaced with chopped chicken (I have no Idea what the difference is), what we can do is put your name down for the next time you get a side or something 🙂🙂🙂🙂😂 I was like, No keep it. Thanks, there is no next time You probably dont care but I told her I’m not coming back. A $12 refund was super easy but it wasn’t an option apparently, which is fine But charging people like that, to me is a no no Again you might not care, but you lost one customer for good.

And if you guys are going there to eat, make sure you read your receipt carefully before you touch your food, there might be something extra in it that you might not agree. Anyway Byebye...