KFC — Restaurant in Allen Park

Very unorganized, everyone seems very confused as to how to do there job, and what confuses me the most is when they have a line of people out the door, but staff members are out the back door smoking. They are constantly running out of menu items even more than an hour before closing time. I don’t understand how menu items run out and can’t be made and hour before closing time. Not to mention, the way the staff express their frustration while talking back and forth to each other. Better training needs to be provided, especially in the “customer service” area, and a smile here or there would be nice too. It’s not really fair for a customer to feel as if their service isn’t appreciated, and it isn’t right for a customer who pays for their items can’t get what they pay for or order because the staff didn’t make enough for the operating hours. I do suggest also, that while the restaurant is busy, people don’t go out the back door to have a smoke, where the door is wide open and the staff member is seen. I won’t be returning. I’ll find another location. Sad that I am disappointed every time I go to...

Poor customer service. Walked in, not even acknowledged. There was one little family ahead of us. Took over 5 minutes to even be acknowledged. Placed order finally. The place starts to get packed as they are moving so slowly and giving little attention. People who ordered after us get their food. Then we finally get ours. Had to remind them that we had combos with drinks and such. When we get home we discovered that we were given the cookies that come with our meals (we don't like them so whatever) but as we left other people had been offered the little cakes, being told that they were out of cookies.... they used a shredded chicken strip instead of popcorn chicken in our bowls. They were room temperature at best. With a wait that long the food should be fresh. The mac and cheese was actually ice cold. Theres no way it would've cooled down that much in the time it takes us to get home. We don't drive a refrigerator. Even the biscuits were dry and nearly stale feeling. Idk where the older ladies that used to work there went, but they need to bring them back to get the place...

This KFC is horrible. Only customer in the entire place yesterday and for some reason my gravy was old, super thick, and cold. Also my chicken tenders were not included in my $30 fill up. However, my husband called and the manager was very accommodating and more than happy to correct the mistake. She told us she would write my name in a book as evidence that we are owed a box of chicken strips...no problem. However, when I went the next day to pick up my missing order someone who was not the person I spoke with yesterday answered the phone and told my husband that she was too busy to look in the book to see if my name was in it and therefore I can’t get the strips that I already ordered and paid for...They weren’t to busy to take my money and forget my strips the day...